Empowering Your Success Tomorrow with Backbase Services

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Empowering Your Success Tomorrow with Backbase Services

Customer Success

Backbase Services prioritize the success of their customers, offering comprehensive support from vision to value. With fast go-lives, customers can access all necessary tools instantly in the cloud, ensuring a smooth and efficient implementation process. Backbase provides guided implementation, allowing projects to launch with expert support, leading to stress-free and secure operations. By eliminating the need to focus on infrastructure, security, compliance, and controls, customers can concentrate on their core business. Continuous innovation is a key focus at Backbase, ensuring that customers can stay ahead of the curve with newly introduced features that elevate customer experience and competitiveness. Backbase's Customer Success Services are designed to turn investments into measurable outcomes, offering value consulting, implementation support, and ongoing innovation.

Value Consulting

Backbase's Value Consulting services aim to make customers' visions a business reality. Their team of top-notch value consultants guides customers towards success by helping them develop and enhance their digital strategies, make informed technology choices, and ensure higher returns on investments. By shaping and accelerating digital transformation, Backbase empowers businesses to achieve their goals with strategic planning and support.

Implementation Services

Amid an industry where digital transformation projects often fail, Backbase's Implementation Services ensure the on-time, on-budget delivery of Backbase apps tailored to individual needs. Whether customers opt for a Backbase-led or self-led implementation journey, the focus remains on achieving a fast and successful go-live. By keeping projects on the right track, Backbase supports customers in realizing their digital ambitions efficiently and effectively.

Managed Hosting

Backbase's Managed Hosting service allows organizations to concentrate IT resources on driving business value instead of spending time on infrastructure maintenance and operations. By providing a first-rate cloud infrastructure with round-the-clock monitoring, security, encryption, and more, Backbase ensures maximum uptime and performance for the Backbase platform. This service enables companies to focus on innovation and growth while leaving the technical aspects to the experts at Backbase.

Managed Services

In a competitive landscape, staying ahead of the curve is essential for sustained success. Backbase's Managed Services offer a dedicated innovation team to keep apps up-to-date post go-live. By managing updates, upgrades, and new feature introductions, customers can ensure their applications remain at the forefront of technology without exceeding their budget. This proactive approach ensures that organizations can adapt to changing market demands and maintain their competitive edge.

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Empowering Credit Unions with Backbase Digital Banking Solutions

Revolutionize Customer Experience

Backbase offers a comprehensive solution for credit unions to better serve and engage their members. By empowering your community with people-centric digital banking services, you can enhance loyalty, retention, and overall member satisfaction. With Backbase, credit unions can consolidate their operations onto a single platform, eliminating the need for multiple point solutions. This guarantees a seamless customer experience across all touchpoints, from onboarding to loan origination.

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Empower Your Teams with Backbase Digital Assist

Supercharge Customer Service

Backbase Digital Assist is a comprehensive solution designed to supercharge customer service by freeing your customer-facing teams from the hassle of multiple systems logins. This empowers your teams with all the necessary features for quick issue resolution and upselling opportunities, all within one unified platform. With Backbase Digital Assist, your employees can focus on delivering exceptional customer service without the need to juggle various applications.

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Backbase Unveils New Amsterdam Headquarters: A Hub of Innovation and Collaboration

Driving Innovation and Collaboration

Backbase, the pioneer behind the Engagement Banking Platform, recently inaugurated its new global headquarters in Amsterdam, solidifying its commitment to fostering a culture of innovation and collaboration. The relocation to Oosterdoksstraat 114 isn't merely a physical change; it is a strategic move that underscores Backbase's mission to revolutionize banking around customer-centricity and underscores its unwavering dedication to a culture rooted in collaboration and a proactive mindset.

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Revolutionizing Digital Investing with Backbase Engagement Banking Platform

Tailored Investing Propositions

Backbase Engagement Banking Platform offers the capability to launch tailored investing propositions for any customer segment. With the aim to empower customers to take control of their investments, the platform enables the launch of user-centric trading, robo advisory, and hybrid advisory products. This customization ensures that each customer receives a personalized investment experience based on their preferences and financial goals.

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Revolutionizing Banking with Engagement Banking Platform

Introduction to Engagement Banking

In today's rapidly evolving banking landscape, traditional banks face a significant challenge in meeting the increasing demands of technology and customer expectations. Legacy systems and siloed structures have hindered their ability to adapt and provide seamless, customer-centric experiences. Backbase offers a solution to this conundrum with its Engagement Banking Platform, which aims to revolutionize the way banks approach digital transformation.

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