Empowering Your Future with Backbase Services

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Empowering Your Future with Backbase Services

Customer Success with Backbase Services

At Backbase, we are committed to not only advancing your present but also ensuring your future success. Our dedication to fostering strong partnerships with our clients goes beyond just providing innovative solutions. We are there for you every step of the way, from conceptualization to achieving tangible results.

Key Features of Backbase Services

1. Fast go-lives: With Backbase, you don't have to wait for weeks to launch your projects. Our tools are readily available in the cloud, industrialized, and primed for immediate use. 2. Guided implementation: Our expert guidance and support propel your projects into high gear, ensuring a seamless implementation process. 3. Stress-free and secure operation: We take care of all infrastructure, security, compliance, and controls, eliminating the need for you to worry about these aspects. 4. Continuous innovation: Stay ahead of the competition with our ongoing innovation, offering new features that enhance customer experience and boost your competitiveness.

Customer Success Services

Backbase offers a range of Customer Success Services designed to transform your investment into measurable outcomes. From value consulting to implementation and continuous innovation, our services are tailored to meet your evolving needs, ensuring a successful digital transformation journey.

Value Consulting at Backbase

Our team of top-tier value consultants at Backbase will help you turn your vision into a business reality. By assisting in digital strategy development, technology choices, and maximizing returns on investments, we aim to accelerate your transformation, ensuring sustainable growth and success.

Implementation Services for Your Success

In an industry where digital transformation projects often face challenges, Backbase's Implementation Services guarantee timely and budget-friendly delivery of your apps. Whether you opt for a Backbase-led or self-led implementation journey, we are focused on ensuring a swift and successful go-live, keeping you on track towards achieving your goals.

Managed Hosting and Managed Services

Backbase's Managed Hosting service enables you to concentrate your IT resources on value-creating activities rather than infrastructure upkeep. With a cutting-edge cloud infrastructure, constant monitoring, top-notch security, and other essential features, we guarantee maximum uptime and performance of your Backbase platform. Additionally, Managed Services offer you a dedicated innovation team to keep your apps updated and efficient post go-live, while managing your budget effectively.

Success Stories with Backbase Services

With over 200 successful projects and 150 global customers, Backbase has a proven track record of empowering businesses for the future. Marcel Bezak, CTO of Postova Bank, praised Backbase's Value Consulting team for delivering a customer-focused roadmap that aligned with the bank's goals, resulting in measurable ROI.

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Empowering Your Success Tomorrow with Backbase Services

Customer Success

Backbase Services prioritize the success of their customers, offering comprehensive support from vision to value. With fast go-lives, customers can access all necessary tools instantly in the cloud, ensuring a smooth and efficient implementation process. Backbase provides guided implementation, allowing projects to launch with expert support, leading to stress-free and secure operations. By eliminating the need to focus on infrastructure, security, compliance, and controls, customers can concentrate on their core business. Continuous innovation is a key focus at Backbase, ensuring that customers can stay ahead of the curve with newly introduced features that elevate customer experience and competitiveness. Backbase's Customer Success Services are designed to turn investments into measurable outcomes, offering value consulting, implementation support, and ongoing innovation.

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Empowering Credit Unions with Backbase Digital Banking Solutions

Revolutionize Customer Experience

Backbase offers a comprehensive solution for credit unions to better serve and engage their members. By empowering your community with people-centric digital banking services, you can enhance loyalty, retention, and overall member satisfaction. With Backbase, credit unions can consolidate their operations onto a single platform, eliminating the need for multiple point solutions. This guarantees a seamless customer experience across all touchpoints, from onboarding to loan origination.

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Empower Your Teams with Backbase Digital Assist

Supercharge Customer Service

Backbase Digital Assist is a comprehensive solution designed to supercharge customer service by freeing your customer-facing teams from the hassle of multiple systems logins. This empowers your teams with all the necessary features for quick issue resolution and upselling opportunities, all within one unified platform. With Backbase Digital Assist, your employees can focus on delivering exceptional customer service without the need to juggle various applications.

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Backbase Unveils New Amsterdam Headquarters: A Hub of Innovation and Collaboration

Driving Innovation and Collaboration

Backbase, the pioneer behind the Engagement Banking Platform, recently inaugurated its new global headquarters in Amsterdam, solidifying its commitment to fostering a culture of innovation and collaboration. The relocation to Oosterdoksstraat 114 isn't merely a physical change; it is a strategic move that underscores Backbase's mission to revolutionize banking around customer-centricity and underscores its unwavering dedication to a culture rooted in collaboration and a proactive mindset.

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Revolutionizing Digital Investing with Backbase Engagement Banking Platform

Tailored Investing Propositions

Backbase Engagement Banking Platform offers the capability to launch tailored investing propositions for any customer segment. With the aim to empower customers to take control of their investments, the platform enables the launch of user-centric trading, robo advisory, and hybrid advisory products. This customization ensures that each customer receives a personalized investment experience based on their preferences and financial goals.

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