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Products-Backbase

Empowering Seamless Banking Experiences with Backbase Process Orchestration Services

Unlock Business Agility with Backbase Process Orchestration Services

Backbase's Process Orchestration Services within the Engagement Banking Platform provide cutting-edge architectural blueprints and robust capabilities to streamline and orchestrate various customer interactions and complex business processes. From decision-making to document storage and case management, this solution empowers organizations to enhance efficiency and agility in their operations.

Innovative Tools for Enhanced Workflow Automation

The Process Engine offered by Backbase is designed to revolutionize traditional processes by enabling full automation and digital transformation. This Enterprise Process Engine, compliant with BPMN 2.0 standards, allows seamless orchestration of workflows between customers and bank employees on a unified platform. From streamlining straight-through processing to automating complex workflows, organizations can optimize their operations with ease.

AI-Powered Decisioning for Smart Operations

Backbase's Enterprise Decision Engine, compliant with DMN standards, leverages AI capabilities to automate decision-making processes across banking workflows efficiently. By empowering users to create custom decision models rapidly, based on industry-standard notations, organizations can enhance operational efficiency and ensure timely and informed decision-making throughout their processes.

Enhanced Customer Experiences through Journey Orchestration

By utilizing Backbase's Process Orchestration Services, organizations can create seamless customer experiences that drive conversions. By eliminating the need to patch together various solutions, this platform digitizes complex banking processes, enabling smooth customer interactions and empowering employees with advanced case management capabilities.

Centralized Data Management for Operational Efficiency

Backbase's solution offers unified data management capabilities that bring together customer data and documents into a centralized, secure data store. By eliminating silos and streamlining information access, organizations can enhance agility, transparency, and operational control, fostering better decision-making and customer service.

Seamless Integration with Top Fintech Providers

Backbase's Process Orchestration Services streamline integration with leading fintech partners, creating a vibrant ecosystem of solutions within the Engagement Banking Platform. From digital income verification to identity and data verification tools, organizations can leverage pre-integrated fintech solutions seamlessly, accelerating their digital transformation journey.

Accelerate Time-to-Market with Out-of-the-Box Journeys

With Backbase's pre-configured onboarding, servicing, lending, and investing flows, organizations can accelerate their time-to-market without compromising on quality. By adopting pre-built journeys and customizing them to fit specific banking use-cases, organizations can innovate rapidly and offer differentiated services to their customers.

Scalable Microservices Architecture for Efficient Operations

Backbase's Process Orchestration capabilities are built on a scalable microservices architecture, enabling organizations to adopt modern DevOps practices and scale their operations effectively. By breaking down processes into deployable units, organizations can test, maintain, and scale components individually, ensuring operational robustness and flexibility.

Enhanced Customer Engagement through Application Center

Backbase's Application Center provides secure access for customers, allowing them to collaborate digitally with the bank, track application progress, and manage tasks efficiently. By enabling customers to view, manage, and expedite loan applications within a secure platform, organizations can boost customer engagement, increase conversion rates, and enhance overall customer experience.

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Evolution of TD Bank's Retail Card Business with Backbase Engagement Banking Platform

Transforming Digital Banking for Retail Cardholders

TD Bank has embarked on a groundbreaking collaboration with Backbase, a leading provider of the Engagement Banking Platform. Through this partnership, TD Bank aims to revolutionize its digital banking experience for retail cardholders, starting with over two million customers. By leveraging Backbase's innovative platform, TD Bank is set to deliver a more seamless, modern, and multi-channel credit card service experience to its retail partners.

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Empower Your Team with Backbase Training & Support Services

Empowering Developers with the Right Tools

Backbase offers developers the tools and documentation needed to build unique Backbase-powered products. With access to Web & Mobile SDKs and intuitive APIs, developers can configure, build, test, and launch their solutions with confidence. This empowerment allows developers to bring their ideas to life and enhance their digital offerings.

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Empowering Secure and Seamless Digital Banking with Backbase Identity & Entitlements Services

Enhancing Security and Compliance

Backbase's Engagement Banking Platform offers Identity & Entitlements Services that are specifically designed for the banking sector. This solution enables banks to mitigate risks and fraud by securely managing digital identities and access rights of end-users across all digital banking channels. By providing a seamless user experience without compromising security, banks can safeguard customer data and meet regulatory compliance such as PSD2. The centralized solution encompasses authentication, authorization, and entitlements across the entire customer lifecycle, ensuring utmost security while offering a frictionless user experience.

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Elevate Your Banking Experience with Backbase Managed Hosting

Empower Your Financial Institution with Secure, Scalable Hosting

Backbase's managed hosting offers a cloud-hosted solution specifically tailored for financial institutions, providing a secure, scalable environment for the Backbase Engagement Banking Platform. With 24/7 monitoring, backups, and a focus on performance, this hosting solution ensures that your institution can operate smoothly without the burden of maintaining complex infrastructure. By freeing your team from maintenance tasks, Backbase enables them to concentrate on innovation and delivering exceptional customer experiences.

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Revolutionizing Wealth Management with Backbase

Digital meets high-touch service

In the realm of wealth management, the expectations of high-net-worth clients are constantly evolving. The key to attracting and retaining the next generation of investors lies in offering a seamless blend of digital convenience and personalized service. Backbase provides a cutting-edge solution that allows financial institutions to deliver exceptional experiences across all channels, meeting and exceeding client expectations. By leveraging Backbase, organizations can establish themselves as the go-to provider for all financial needs, creating a high-tech, high-touch banking experience that aligns perfectly with their brand.

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