Empowering Customer Support with Backbase Human Assist Services

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Empowering Customer Support with Backbase Human Assist Services

Re-imagine Customer Service

Backbase's Human Assist Services offer a comprehensive solution to empower front-office and development teams with fast and effective customer support. This customizable platform boosts employee productivity, preserves a personal touch, and lowers the cost to serve, providing a complete solution without compromise.

Unified Customer Service Journeys

By leveraging Backbase's Human Assist Services, banks can bid farewell to fragmented customer service journeys. This platform offers configurable microservices that empower development teams to compose exceptional human-assisted support services, ensuring a consistent and unified experience for both customers and employees.

Centralized Workspace for Enhanced Productivity

The Unified Workspace provided by Backbase eliminates silos, improving operational efficiency and productivity by centralizing data, systems, and workflows. This harmonized workspace enhances team collaboration, making it easier for frontline employees to deliver exceptional customer service without juggling multiple systems.

A 360° Customer View for Empowered Teams

Backbase enables teams with a ready-to-go employee application that includes everything required to service customers effectively. With complete customer histories and personalized insights, customer support improves significantly. Access to consolidated customer data ensures personalized service at scale, fostering trust and loyalty.

Real-time Assistance with Security

Backbase enables customer service agents to access real-time customer information and perform essential actions on their behalf securely. Through pre-integrated microservices, agents can resolve queries quickly without compromising on security. Live chat and video call options further enhance customer assistance across various digital channels.

Proactive Support with Data Insights

Backbase's Human Assist Services offer proactive and data-driven support by aggregating customer data into a single 360° view. This empowers service agents with real-time support and configurable insights to identify both service and sales opportunities seamlessly. Engineers can create custom services tailored to specific business needs.

Automated Case Management and Collaborative Portals

With Backbase, automation drives customer case management from front to back office, enhancing productivity and customer satisfaction. The Broker Portal facilitates collaborative loan origination processes, while the Advisory Portal streamlines investment advice processes for personalized customer interactions.

Platform Capabilities for Seamless Customer Service

Backbase's Human Assist Services offer a range of critical tools, including a unified workspace, 360° customer view, activity timeline, user management, acting on behalf capabilities, advisory tools, and customer communication features. These capabilities empower banks to deliver personalized and efficient service at scale.

Innovative Platform Features

Backbase's Human Assist Services provide cutting-edge features like Artificial Intelligence and Machine Learning to reduce manual processing, enhance customer experience, and integrate fintech solutions seamlessly. By adopting Backbase, banks can transform their customer support, delivering fast and personalized service that fosters loyalty.

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