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Products-Backbase

Empower Your Teams with Backbase Digital Assist

Supercharge Customer Service

Backbase Digital Assist is a comprehensive solution designed to supercharge customer service by freeing your customer-facing teams from the hassle of multiple systems logins. This empowers your teams with all the necessary features for quick issue resolution and upselling opportunities, all within one unified platform. With Backbase Digital Assist, your employees can focus on delivering exceptional customer service without the need to juggle various applications.

Unified Workspace for Enhanced Productivity

Digital Assist offers a unified workspace that consolidates all customer data into a single app, providing your employees with a 360° view of customer cases. This integrated approach results in increased productivity, as your teams can swiftly address customer issues and personalize their service. Additionally, features like real-time communication, dispute management, up-sell insights, permissions, and entitlements further streamline the support process, enabling your teams to deliver efficient and effective assistance.

Empower Teams with Context-Driven Assistance

One of the key benefits of Backbase Digital Assist is the ability for your teams to act on behalf of customers, providing context-driven assistance. Through emulated views, employees can see issues from the customer's perspective, guiding them towards a prompt resolution. In cases where self-service is not sufficient, your teams have the capability to step in and address the most common customer concerns directly, enhancing the overall support experience.

Seamless Multichannel Support

Backbase Digital Assist enables your organization to assist customers across multiple channels instantly, all from a unified system. Whether through chat, mobile apps, or other touchpoints, your teams can engage with customers seamlessly. The platform also offers secure communications via threaded messages, ensuring that critical information remains intact and confidential, further enhancing the customer support experience.

Enhanced Collaboration and Productivity

Collaboration is made effortless with Backbase Digital Assist, allowing teams to communicate through in-app comments, messages, task assignments, and tracking features. By providing clear team roles and permissions for front-office teams, the platform fosters teamwork and ensures accountability. This streamlined collaboration enhances productivity, enabling employees to focus on delivering high-quality customer service efficiently.

Ready-to-Use Solution for Remarkable Support

Backbase Digital Assist is designed for quick and easy adoption, offering a user-friendly interface with no steep learning curve. By seamlessly integrating with your existing systems, the platform allows your teams to deliver exceptional support immediately. This means more time spent assisting customers and less time navigating complex tools or remembering passwords, ultimately enhancing the overall customer service experience.

Powerful Capabilities for Superior Service

In addition to its core features, Backbase Digital Assist offers a range of powerful capabilities within a single platform. From the Digital Assist workspace providing a comprehensive view of customers to virtual contact center functionalities, role-based workspaces, CRM integration, and more, the platform equips your organization with all the tools necessary to deliver world-class service to customers. With end-to-end journey support, you can quickly implement Digital Assist and provide exceptional customer service experiences.

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Revolutionizing Banking with Engagement Banking Platform

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