Empower Your Retail Banking with Backbase's Comprehensive Solutions

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Empower Your Retail Banking with Backbase's Comprehensive Solutions

Customer Lifecycle Transformation

Backbase offers retail banks a powerful platform to re-architect their banking services around their customers, covering the full customer lifecycle from acquisition to retention. By leveraging this platform, banks can escape the limitations imposed by outdated legacy systems and enhance user experience to meet the demands of modern customers.

Streamline Customer Onboarding

Backbase's Digital Onboarding solution facilitates the quick and seamless opening of accounts, eliminating paperwork and long waiting times. This streamlined process not only impresses prospects with a hassle-free experience but also helps banks acquire more customers and expand their market share at reduced costs.

Enhanced Customer Servicing

The intuitive digital banking apps provided by Backbase empower customers, making banking effortless and enhancing the adoption of digital channels and self-service functions. Additionally, the digital employee apps enable quick customer service and case resolution, reducing reliance on physical branches and ensuring a higher level of customer satisfaction at a lower cost for banks.

Seamless Loan Origination

With Backbase's Digital Lending solution, banks can offer customers quick and personalized loan application processes. By sending personalized offers and facilitating easy product applications through pre-filled forms and pre-qualification capabilities, the journey for customers becomes seamless and efficient, leading to higher satisfaction rates.

Boost Customer Loyalty

To secure and retain customer loyalty in a fiercely competitive banking landscape, personalized experiences and exceptional service are key. Backbase enables banks to deliver personalized engagement across various channels, coupled with first-class customer service, to drive satisfaction and retention rates. By creating highly personalized experiences that extend beyond traditional banking, banks can stand out and win in the market.

Transforming Retail Banking Globally

Backbase has established partnerships with over 150 financial institutions globally, helping them transform their retail banking experience with speed and ease. Customers like Advanzia in Luxembourg have benefitted from seamless experiences across all touchpoints, showcasing the power of Backbase's solutions in enhancing customer interactions and driving growth.

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Transforming Banking with Backbase's Intelligence Services

Harnessing Enterprise-wide Intelligent Automation

Backbase's Intelligence Services empower banks to leverage a unified customer data profile enriched with data from various sources, driving enhanced customer views, analytics, and experiences. By deploying Artificial Intelligence and Machine Learning (AI/ML), manual processes, friction, and costs are significantly reduced. Banks can personalize their capabilities using the unified platform and cutting-edge technologies provided by Backbase, ensuring scalability and efficiency.

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About Backbase

Backbase is a privately funded fintech company founded in 2003, offering an Engagement Banking Platform to financial institutions globally. With a focus on modernizing every phase of the customer lifecycle, Backbase serves large banks, credit unions, and community banks. Headquartered in Amsterdam, Backbase has regional offices across the world, providing a global reach to its clients.

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