Azure IoT Central Support and Solutions Overview

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Products-Azure IoT Central

Azure IoT Central Support and Solutions Overview

Azure Support Plans for Different Needs

Azure IoT Central provides a range of support plans tailored to meet various customer needs. For those utilizing Azure in non-production environments or for trial purposes, the Developer plan offers an initial response to technical support requests within one business day. This plan is ideal for testing out the platform or developing applications before moving to production environments.

Support for Production Workloads

When you are ready to deploy production workloads on Azure, the platform offers the Standard support plan. This plan ensures initial response times between one hour and one business day, depending on the severity of the case. It is designed to provide ongoing support and assistance for businesses running critical applications on Azure.

Professional Direct Support for Critical Functions

For organizations that require faster response times, advisory services, and high-severity incident escalation management, the Professional Direct (ProDirect) support plan is available. This plan offers collaborative management support, ensuring that critical functions and high-priority issues receive immediate attention and resolution.

Enterprise-Level Microsoft Technology Support

Enterprises looking for comprehensive support across Azure and other Microsoft technologies can opt for the Microsoft enterprise support plan. This plan provides company-wide assistance, ensuring that all aspects of the organization's technology infrastructure are properly supported and maintained.

Engage with Azure Support

Azure customers have access to a variety of support resources including billing and subscription management support. Customers with a support plan can submit support requests, engage with Azure support on Twitter, or connect with community support to get assistance from Microsoft engineers and Azure experts.

Tools for Resource Management

Azure IoT Central offers a range of tools to help customers manage their resources effectively. Users can track the status of their Azure services, optimize resource usage with real-time dashboards, custom recommendations, and alerts. Azure Service Health provides personalized dashboards and alerts about service issues and planned maintenance, while Azure Monitor helps customers collect and analyze telemetry data to proactively identify and solve performance problems. Azure Advisor offers personalized recommendations to optimize Azure resources based on usage analysis.

Access Self-Service Resources

Customers can access self-service resources such as the Azure support plans FAQ for answers to common questions, billing documentation for cost management features, and portal sign-in help for troubleshooting account-related issues. Additionally, resources like Microsoft Learn provide in-depth exploration of topics through guided paths, documentation, how-to videos, and other developer resources.

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Products-Azure IoT Central