Unlock Productivity and Efficiency with Atom AI Agents from Atomicwork

Atomicwork

Unlock Productivity and Efficiency with Atom AI Agents from Atomicwork

Agentic Service Management Assistance

Atomicwork's AI Copilot, Atom AI Agents, provide agentic service management assistance to IT and HR teams, allowing them to reclaim their time and focus on strategic work. By automating level 1 support, Atom helps employees help themselves with fully-automated solutions within platforms like Slack and Microsoft Teams.

Contextual Help and Automation

Atom AI Agents offer contextual help by suggesting actions, attributes, and providing writing assistance when needed. This feature enables the IT team to access support right when they need it, making the service delivery process more efficient and effective.

Enterprise Automation Support

With Atom AI Agents, enterprises can automate repeatable tasks and workflows across their tech stack, enhancing overall productivity and reducing manual intervention. This support streamlines processes and ensures consistency in operations.

Deflection and Instant Solutions

Atom AI Agents deflect requests and provide instant solutions to employees, enabling them to find answers without requiring manual intervention. This capability frees up service teams to concentrate on higher-priority and strategic tasks.

Smart Routing and Decision Making

Atom AI Agents facilitate smart routing by directing requests to the appropriate teams and agents seamlessly. Moreover, they offer smart reporting capabilities, empowering service teams with data-driven insights for informed decision-making.

Incident Identification and Case Summarization

Atom AI Agents excel in incident identification by spotting similar incidents and proactively alerting IT admins to minimize disruptions. Furthermore, their case summarization feature provides comprehensive insights into request interactions, aiding new agents in getting up to speed quickly.

Security and Compliance Focus

Atomicwork prioritizes global security standards, ensuring that the platform is built with enterprise security and business safety in mind. This commitment to security and compliance enhances trust and reliability for users across different industries.

Testimonial and Success Story

Ryder Hampton, Head of Technology at Enterprise Services, shares how Atomicwork's partnership has significantly improved ticket deflection, self-service, and employee experience, while reducing total cost of ownership by consolidating solutions into a unified platform.

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