Enhancing Call Center Performance with AppDynamics UCCE Monitoring

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Enhancing Call Center Performance with AppDynamics UCCE Monitoring

Optimizing UCCE Omnichannel Experience

In today's digital age, call centers play a crucial role in maintaining customer satisfaction and driving business success. By integrating full-stack observability into Cisco Unified Contact Center Enterprise (UCCE) with AppDynamics, businesses can optimize their UCCE omnichannel experience. This integration provides unparalleled visibility and insights, ensuring flawless call center operations and customer interactions.

Complete Visibility and Troubleshooting

AppDynamics stands out as the only solution that seamlessly integrates full-stack observability into UCCE, offering a unified landscape view for performance monitoring. This comprehensive visibility extends across all dependencies and integrations, enabling organizations to quickly identify and address system bottlenecks. With AppDynamics, troubleshooting UCCE errors such as dropped calls and media fetch issues becomes efficient and effective. Moreover, network performance monitoring ensures seamless connectivity for remote call center agents, enhancing operational efficiency.

Custom Dashboards and Business Outcomes

AppDynamics empowers businesses to build custom dashboards that deliver real-time visibility into key metrics essential for UCCE health and business outcomes. These tailored dashboards enable organizations to monitor and analyze critical performance indicators, facilitating data-driven decision-making and continuous improvement in call center operations.

Integrated Experience with UCCE

For enterprises using UCCE version 12.6 or newer, AppDynamics technology is seamlessly embedded within the platform. This integration streamlines the process of achieving full-stack observability across the UCCE footprint, offering an integrated experience that enhances operational efficiency and performance monitoring. By leveraging AppDynamics with UCCE, businesses can ensure a seamless and exceptional call center experience for customers.

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Enhance SAP Performance and Security with AppDynamics Monitoring Solutions

Real-Time Monitoring Insights

AppDynamics offers comprehensive monitoring solutions for SAP systems, allowing users to observe SAP logs, metrics, and operational data in real time. By providing actionable insights into performance, security, and compliance, AppDynamics enables businesses to have a clear view of their SAP ecosystem. Users can track transactions, dependencies, user experience, infrastructure, network performance, and more, ensuring that the entire SAP environment is optimized and secure.

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Enhancing Digital Experience with AppDynamics Network Monitoring

Complete Visibility of Your Digital Ecosystem

AppDynamics, in partnership with ThousandEyes, offers a comprehensive solution for monitoring and managing networks, applications, and services across your digital ecosystem. With this innovative platform, you can gain full observability of the internet, your virtual workforce, and all global third-party services that impact your business operations.

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Maximizing ROI with Cisco Full-Stack Observability: A Forrester TEI Study

Overview of the Forrester Total Economic Impact™ Study

In a groundbreaking move, Cisco enlisted Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to assess the potential return on investment for businesses leveraging Cisco Full-Stack Observability (FSO). The study focused on four current Cisco FSO customers, each experiencing substantial enhancements through the implementation of Cisco FSO. The report not only quantifies the dollar-valued benefits of incorporating Cisco FSO but also delves into the long-term qualitative ROI that can be achieved. By downloading the study, enterprises can uncover Forrester's consolidated TEI findings, including key benefits such as a 60% reduction in the average length of a major outage by year 3, a 90% decrease in time dedicated to war-room triage and resolution, a 65% cost reduction from eliminating tool sprawl and maintenance, a 30% increase in savings from internal resource efficiency and productivity, all leading to a payback period of less than 6 months.

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Empowering Business Outcomes with AppDynamics Solutions

Observing and Securing Your Apps Across All Environments

AppDynamics offers a comprehensive solution to observe and secure your applications across every environment, ensuring optimized business outcomes. By instantly correlating logs with application metrics and events, you can add valuable business context to Splunk log analytics, accelerating troubleshooting processes. With Log Observer Connect for AppDynamics, you can visualize metrics, events, and snapshots within AppDynamics and seamlessly access relevant logs in Splunk for advanced log analyses.

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AppDynamics Cloud Migration Solutions: Streamlining Your Migration Process

Migrate with Greater Confidence

AppDynamics cloud migration tools offer a comprehensive solution to prove the value of your cloud investments. By providing pre- and post-migration business performance metrics, you can assess the impact of migration on your organization's key metrics. This level of insight enables you to make informed decisions and adjustments throughout the migration process, ensuring a seamless transition.

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