Integrate Continuum and Accelo: Streamlining IT Ticket Management

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Integrate Continuum and Accelo: Streamlining IT Ticket Management

Synchronize Ticket Details for Seamless Workflow

When integrating Continuum with Accelo, key ticket details such as types, descriptions, assignees, and statuses seamlessly transfer between the two platforms. This synchronization ensures a consistent workflow and eliminates the need for manual data entry, saving time and reducing errors.

Track and Bill For Time Efficiently

By linking Continuum alerts to Accelo tickets, you can accurately track and approve billable time spent on resolving IT issues. This integration automates the time tracking process, making it easier to bill clients accurately for the work done, leading to improved profitability and client satisfaction.

Effortlessly Connect Tickets to Projects and Retainers

With the integration of Continuum and Accelo, you can link new tickets in Continuum to active projects or retainers in Accelo. This connection allows you to monitor hours spent on resolving tickets in real-time against the allocated time for the project or retainer, ensuring efficient resource utilization and project management.

Share Notes for Enhanced Client Records

Automatically synchronize notes about ongoing and completed work between Continuum and Accelo to maintain accurate client records. By sharing historical client data across both platforms, your team can access relevant information easily, improving collaboration and client communication.

Success Story: Marc Avila's Accelo Experience

Marc Avila, CEO and Founder, highlights the benefits of using Accelo by reducing overhead costs by $156,000 and saving 8,000 hours. He praises the platform for its efficiency in fixing pricing problems with retainers, demonstrating a significant return on investment for his business. Read more about his success story on the Accelo website.

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