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Before you can set up Integration & Exception Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

To set up Integration & Exception Monitoring please follow the monitoring setup guide provided in the section "Monitoring Configuration" below.

On the product-specific pages you find additional information for each supported product like setup prerequisites, available monitoring categories, and available filter parameters.

The following video describes:

• How to activate or deactivate the monitoring data collection for a managed cloud service
• How to create additional alerts for a cloud service
• How to create notifications for the alert

Attention: The setup of alerts and notification has recently changed. Please follow the written documentation below this video to learn about the new process.

The data collection for all monitoring categories available for a managed system or service can be activated directly in the configuration tray in Integration & Exception Monitoring.

1. Open the Integration & Exception Monitoring application from the launchpad
2. Open the scope selection via the bulls-eye icon in the upper right corner
3. Change the drop-down for "Display Service" to "All"
4. Select the cloud service you want to set up in the scope
5. Click "Apply"
6. Click the rack-wheel icon in the upper right corner to access the configuration
7. Expand the "Configuration" tray
8. Change the toggle button next to the cloud service you want to set up from OFF to ON

It is possible to customize the data collection for the managed services and systems by:

• Activating or deactivating single monitoring categories
• Adding filters to monitoring categories to collect only a subset of the messages or exceptions
• Configure the collection of payload data for the categories IDoc and Web Services

1. In the configuration tray, click on the name of the managed service or system
2. The "Configuration of Services / Systems" screen opens
3. In the "Configuration for Services / Systems" screen, click the > button at the end of the line for the service or system you want to change
4. Use the toggle button in the column Active to turn a monitoring category "ON" or "OFF"
5. To add filters on the data collection level access the filter configuration click on the > button at the end of the line for the category
   1. Click the "Add" button to create a new filter
   2. Enter a filter name
   3. Select the filter category
   4. Enter the filter parameters
   5. Press "Save"

Events are used to trigger a reaction if Integration & Exception Monitoring detects a situation that requires attention. These reactions can be an alert, sending a notification and/or triggering an operation flow.

1. Navigate to the "Events" tab
   
2. Use the toggle button in the column Active to turn on of off a predefined event
   1. You can change the setting of a predefined event by clicking on the > button at the end of the line
   2. Press the > button at the end of the line to access the detail setup for an existing event
3. Use the "Add" button to create a new event
4. Select the event you want to set up from the "Event Name" drop-down box
5. Adjust the default "Display Name" to a descriptive name
6. Expand the Event Actions tray. Trigger the desired action by switching them ON or OFF using the slider button:
   1. You can create an alert that will show up in the applications alert inbox
   2. To send an email, select the recipients from the list of verified recipients by click the '+' button
   3. To start an operations flow, select the relevant operations flow from the list of available flows using the '+' button
7. Add filters to your event, to restrict the messages you react to.
8. Expand the Filter Configuration tray
   1. Enter a filter name
   2. Select the filter category
   3. Maintain the available filter fields. Which filter fields are available depends on the managed service and system and the selected category.
9. Save your changes.

If necessary it is possible to delete the monitoring configuration for a service or system. The deletion goes further than just a deactivation, as it removes all configuration from the service or system and sets its status back to "Not Configured" for Integration & Exception Monitoring.

1. In the configuration tray, click on the name of the managed service or system
2. The "Configuration of Services / System" screen opens
3. In the "Configuration for Services / System" screen, select the row of the service by clicking on the row selector in the very first column.
4. Click the button "Remove Configuration" in the upper right corner of the table.
5. Confirm the pop-up.

A business service in Integration & Exception Monitoring of SAP Cloud ALM allows you to group point-to-point interfaces that belong to a more complex interface scenario. All connections that are part of a business service can then be displayed together in a topology. By adding filters to the connections you can define which messages and exceptions are in scope for a business service and isolate their status information in the monitoring application.

The following video explains the configuration of business services. You can find a step-by-step textual description of the business service setup below.

1. Click the 'Configuration' button in the Integration & Exception Monitoring UI
2. Scroll down to the 'Business Services' section
3. Click the pen icon to open the 'Configuration for Business Services'
4. Click the Add button
5. Enter the name and the description for the Business Service

At first, you have to add the components to the business service.

1. Click the Add button on top of the 'Services / Systems' table
2. Select the services from the list by checking the checkbox in front of them
3. Click the OK button

1. Select the service for which you want to add the filter
2. Click the Add button on top of the 'Filter for Data' table
3. Select an available Category
4. Enter a name for the filter and maintain the filter values
   • The available Categories depend on the selected service
   • The filter fields depend on the selected category
   • For more information on the meaning of the different filter fields please refer to the setup information for the respective service type
5. Activate or deactivate alerts
   1. Select the alert in the table 'Event Details for Filter' below the 'Filter for data' table
   2. Click the Edit button
   3. You can change the Display name and the alert description
   4. Use the 'Status' slider to activate or deactivate an alert

You can also maintain paths between the components to visualize a message flow.

1. On the tab 'Paths' you find a matrix with all the components in the business service
2. Select the row that stands for the desired source
3. Check the checkbox in the column that stands for the desired target

The following monitoring content is available for SAP Master Data Integration.

Please note: SAP Master Data Integration acts as integration hub between different components relaying master data information.

To monitor to whole end-to-end message flow it is necessary to also connect the sender and the receiver component to SAP Cloud ALM and enable Integration & Exception Monitoring for these components.

Please refer to the setup documentation for the components to perform the configuration: Setup & Configuration

To perform the necessary setup steps in the SAP Master Data Integration, please refer to:

• Setup SAP Master Data Integration

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Master Data Integration.

Please note:

• If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
• If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

The following monitoring content is available for SAP S/4HANA Private Cloud Edition

To perform the necessary setup steps in the SAP S/4HANA private cloud edition, please refer to:

• Setup SAP S/4HANA private cloud edition

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP S/4HANA private cloud edition.

Please note:

• If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
• If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

To perform the necessary setup steps in the SAP Field Service Management, please refer to:

• Setup SAP Field Service Management

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Field Service Management.

Please note:

• If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
• If no filter is set up for the data collection, all messages or exceptions will be collected for the category.