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SAP Cloud ALM for Operations Expert Portal
SAP Cloud ALM for Operations - Expert Portal
SAP Cloud ALM Capabilities
Business Process Monitoring
- Overview
- Content
- Setup & Configuration
- How-to Videos
Integration & Exception Monitoring
- Overview
- Content
- Setup & Configuration
- How-To Videos
Real User Monitoring
- Overview
- Content
- Setup & Configuration
- How-To Videos
Job & Automation Monitoring
- Overview
- Content
- Setup & Configuration
- How-To Videos
Synthetic User Monitoring
- Overview
- Content
-
Setup & Configuration
Health Monitoring
- Overview
- Content
- Setup & Configuration
Business Service Management
- Overview
- Setup & Configuration
Intelligent Event Processing
- Overview
- Setup & Configuration
Landscape Management
- Setup Managed Services / Systems
- Supported Solutions
Operations Automation
- Overview
- Setup & Configuration
Additional Information
- Hybrid Operations Whitepaper
- Operations for SAP BTP with SAP Cloud ALM
- SAP Cloud ALM Data Protection and Privacy
- SAP Cloud ALM for Operations - Overview Presentation
- Setup and Administration Guide for SAP Cloud ALM
- What's New in SAP Cloud ALM
Register to the SAP Cloud ALM Quarterly Updates to learn about about new functionality in SAP Cloud ALM.
Business Process Monitoring
Business Process Monitoring
The Business Process Monitoring app in SAP Cloud ALM for operations supports the detect-to-correct lifecycle of SAP Cloud solutions along the end-to-end processes of the Intelligent Suite.
Business process monitoring aims to provide transparency about the end-to-end process health based on predefined key performance indicators (KPIs). It enables both line-of-business users and IT users to directly identify business process disruptions across the entire system landscape, and to react to anomalies before critical situations arise.
The objective of this app is to ensure smooth business operations without disruptions, and to increase the quality and performance of the business process execution.
For further details see the overview presentation.
The following end-to-end processes based of the Intelligent Suite are supported:
- Recruit to Retire
- Lead to Cash
- Source to Pay
- Design to Operate
Objectives
Business Process Monitoring (BPMon), as part of SAP Cloud ALM for operations, provides transparency over the end-to-end processes of the entire Intelligent Suite.
BPMon monitors the processes' health and detects anomalies during process execution and enables both LOB and IT users to directly identify process disruptions and react to them:
- Identify business disruptions and exceptions in process execution based on pre-defined key performance indicators (KPIs)
- Identify technical issues which have direct impact on mission critical processes with technical monitoring
This ensures smooth business operations without disruptions and increases the business process execution quality and performance.
Scope
- Offer transparency into end-to-end processes based on predefined business process KPIs
- Provide out-of-the box real-time monitoring across the entire Intelligent Suite
- Reduce implementation effort by auto-discovery of relevant business process KPIs
- Receive automatic alerts and provide automated corrective actions
- Enrich operational business process information with application monitoring information
- Predict business process anomalies before business is impacted
- Process information will be retrieved from SAP Cloud ALM for implementation
-
Continuous development of further business process KPIs based on APIs provided by SAP Cloud Applications
Setup & Configuration
Business Process Monitoring - Setup SAP SuccessFactors
Business Process Monitoring - Setup of SAP SuccessFactors
Prerequisites
To configure the integration of SAP SuccessFactors into the Business Process Monitoring app in SAP Cloud ALM, you need to fulfill the following prerequisites
-
A user in SAP SuccessFactors for the OData integration
- Further information on the required user settings and authorizations can be found here
- SAP SuccessFactors service has been successfully added to the SAP Cloud ALM Landscape Management
Setup Steps in SAP Cloud ALM
You can create the HTTP endpoint in the Landscape Management app by following these steps:
- Open the Landscape Management application from the launchpad.
-
Select your SAP SuccessFactors service of
Service Type
SAP SuccessFactors HXM Suite.
- Choose the Name of the Cloud Service.
-
Open the Properties tab and note down the data center name*
- To find the data center your tenant is located in please follow SAP Note 2776694 - How can SuccessFactors end users find the datacenter where the instance is located
- On the tab Endpoints, choose the Add button to create a new endpoint.
- Enter a description, e.g. Endpoint for Business Process Monitoring.
- Choose the use case Business Process Monitoring.
-
Adjust the root URL: Enter the production system API URL for your data center
- You can find the URL in SAP Note 2215682 - SuccessFactors API URLs for different data centers.
-
Select the authentication method
BASIC
and enter the following parameters:
- User: <user>@<companyID>
- Password: The password for the user
- For detailed information on the required user, see SAP Note 2613670 OData Reference Guide
- Choose Save.
- After the successful activation, the data collection will start, and the SAP SuccessFactors tenant will appear in the Configuration pane in the Business Process Monitoring application.
* If the data center is not available or you don't know it, please refer to the HXM Cloud Operations Portal -> Reference URLs -> BizX Production URLs.
Setup Video
Set Up Business Process Monitoring for SAP SuccessFactors
-
Prerequisites for this video:
- Create an SFAPI user in SAP SuccessFactors as described here
- You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM
Business Process Monitoring Content
Business Process Monitoring - Content
In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.
The following End-to-End Processes:
- Lead to Cash
- Source to Pay
- Design to Operate
- Recruit to Retire
in the following SAP solutions are supported:
- SAP S/4HANA Public Cloud Edition
- SAP S/4HANA Private Cloud Edition
- SAP S/4HANA On-Premise Edition
- SAP Business Suite
- SAP SuccessFactors
Key Performance Indicators
| Process | Key Performance Indicator (KPI) | SAP Solution |
|---|---|---|
| Lead to Cash | Sales Document Item Creation to Invoice Creation |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Document Items Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Delivery Block |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Credit Block |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents Open and Overdue to Delivery |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Open Sales Documents |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Incomplete Sales Documents |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Missing Fields in Incomplete Sales Document Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Rejected Sales Document Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Documents with Billing Block |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Document Items Overdue for Billing |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Cancelling Sales Invoices |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Distinct Errors During Billing Due Runs |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Deliveries Overdue for Goods Issue |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Delivery Items Overdue for Goods Issue Posting |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Outbound Deliveries Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Deliveries Overdue for Billing |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash |
Delivery Items Overdue for Billing |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Deliveries Overdue for Picking |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Throughput of Outbound Goods Movements |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Distinct Errors During Delivery Due Processing (Sales) |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash |
Overdue Sales Schedule Line Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoices Not Posted to Accounting |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Overdue Open Items in Accounts Receivable (Customer Items) |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoice Line Items Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Sales Invoices Posted |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Financial Postings |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Financial Line Items Posted |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Exceptions During Payment Runs |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Payment Runs per Company Code |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash |
Open Items in General Ledger Accounts (FI-GL) |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Lead to Cash | Customer Projects with Overdue "To Bill" Revenue | SAP S/4HANA Public Cloud Edition |
| Lead to Cash | Customer Projects with "To Write Off" Amount | SAP S/4HANA Public Cloud Edition |
| Lead to Cash | Customer Projects with "To Postpone" Amount | SAP S/4HANA Public Cloud Edition |
| Source to Pay | Purchase Order Items Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Open and Overdue Purchase Requisition Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Requisition Items Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Orders Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Open and Overdue Purchase Order Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Blocked Purchase Order Items |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Purchase Order Items Created After Invoice |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Throughput of Inbound Goods Movements |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Deliveries Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Deliveries Overdue for Goods Receipt |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Inbound Delivery Items Overdue for Goods Receipt Posting |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Supplier Invoice Items Blocked for Payment |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Supplier Invoices Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Source to Pay | Overdue Open Vendor Items in Accounts Payable |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Final Confirmation |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Delivery Completion |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for (Technical) Closure |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Overdue Production Orders Assigned to a Sales Document |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Release |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Final Confirmation |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for Delivery Completion |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Overdue for (Technical) Closure |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Overdue Process Orders Assigned to Sales |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Overdue for Release |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Planned Orders with Opening Date in the Past |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Failed Goods Movements During Production Order Confirmation |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Failed Goods Movements During Process Order Confirmation |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Process Orders Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Production Orders Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
| Design to Operate | Plant Maintenance Orders or Customer Service Orders Created |
SAP S/4HANA Public Cloud Edition SAP S/4HANA Private Cloud Edition SAP S/4HANA On-Premise Edition SAP Business Suite |
|
Recruit to Retire |
Job Requisitions Created |
SAP SuccessFactors |
|
Recruit to Retire |
Job Requisitions with Applications |
SAP SuccessFactors |
|
Recruit to Retire |
Job Requisitions Without Applications |
SAP SuccessFactors |
|
Recruit to Retire |
Job Requisitions Closed |
SAP SuccessFactors |
|
Recruit to Retire |
Job Requisition to Hiring (Time to Hire) |
SAP SuccessFactors |
|
Recruit to Retire |
Candidates Created |
SAP SuccessFactors |
|
Recruit to Retire |
Job Applications Modified |
SAP SuccessFactors |
|
Recruit to Retire |
Job Applications in Status "Applied" |
SAP SuccessFactors |
|
Recruit to Retire |
Job Applications in Status "Not Applied" |
SAP SuccessFactors |
|
Recruit to Retire |
Job Offers Created |
SAP SuccessFactors |
|
Recruit to Retire |
Job Offers Pending |
SAP SuccessFactors |
|
Recruit to Retire |
Job Letters Created |
SAP SuccessFactors |
|
Recruit to Retire |
Job Letters Pending |
SAP SuccessFactors |
|
Recruit to Retire |
Send Date of Offer Letter to Candidate Response |
SAP SuccessFactors |
|
Recruit to Retire |
Contracts Created |
SAP SuccessFactors |
|
Recruit to Retire |
Contracts Created to Employee Start Date |
SAP SuccessFactors |
Business Process Monitoring Setup & Configuration
Business Process Monitoring Setup & Configuration
On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.
Prerequisites
Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.
Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.
Setup
To setup Business Process Monitoring please follow the monitoring setup guide:
-
SAP S/4HANA Public Cloud Edition
-
SAP S/4HANA Private Cloud Edition
-
SAP S/4HANA On-Premise Edition
-
SAP SuccessFactors
-
SAP Business Suite
Housekeeping
As a Process Monitoring Administrator , you can now manage the retention time of single business documents and aggregated data as follows:
-
Retention Time (days) for Single Executions
: Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.
Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.
-
Retention Time (days) for Aggregated Executions
: Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.
Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.
The specified retention times are valid for all monitored systems and services.
Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.
Customer Support
In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:
- SV-CLM-OP-BPM – Business Process Monitoring
Please select your SAP Cloud ALMÂ tenant when reporting the incident.
Business Process Monitoring - Videos
Business Process Monitoring - Videos
How to Set Up Business Process Monitoring
SAP S/4HANA, SAP Business Suite, SAP Employee Central Payroll
Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll
-
Prerequisites for this video:
- Download the SAP Cloud ALM service key
- Find prerequisites in the ABAP system here
SAP S/4HANA Cloud
Set Up Business Process Monitoring for SAP S/4HANA Cloud
-
Prerequisites for this video:
- Download the SAP Cloud ALM service key
-
You need a user with the role
SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant
SAP SuccessFactors
Set Up Business Process Monitoring for SAP SuccessFactors
-
Prerequisites for this video:
- Create an SFAPI user in SAP SuccessFactors as described here
- You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM
How to Configure Business Process Monitoring
Configure Alerting
Configure Alerting in Business Process Monitoring
-
Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Administrator" in your SAP Cloud ALM tenant
How to Use Business Process Monitoring
SAP SuccessFactors
Use Business Process Monitoring for SAP SuccessFactors
-
Prerequisites for this video:
- You need a user with the role "Business Process Monitoring Consumer" in your SAP Cloud ALM tenant