This is one stop global knowledge base where you can learn about all the products, solutions and support features.
This page contains some hints for troubleshooting when for example some pages or views are empty.
As starting point you should classify the problem:
Is the configuration for managed system executed?
Is the communication arrangement for scenario SAP_COM_0527 created and :
Are the scheduled jobs running?
Problems during setup, data collection or push are logged in application log.
Wrong time zone settings might be the reason for missing data.
Execute report
RSDBTIME
or
TZCUSTHELP
. If they report an issue like
ERROR: ABAP system timezone setting inconsistent!
ABAP system timezone (DB table TTZCU) is: CET
This is inconsistent with date and time of ABAP-Processor and database!
or
System time zone or UTC timer is incorrect.
Correct the time zone settings for that system(client).
Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.
This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help on how to perform the setup.
Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.
After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.
* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.
For services and systems that use PULL data collection, you will have to activate the monitoring data collection, after creating the endpoint in Landscape Management.
Currently the following services or systems use PULL data collection:
To activate the data collection proceed as following:
Under
Configuration
it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).
After the configured days for single executions data is aggregated per hour for that dimensions:
After the configured days for aggregated executions data is deleted.
Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.
There is no direct impact on the end-users.
For ABAP based systems a job is scheduled collecting every few minutes (depending on the entered collection period) for each use case the data. These collections are started via aRFC if enough work processes (WP) are free. The runtime depends an the amount of data to be collected.
The user names are hashed in case that the user doesn´t have the role to access the sensitive data; Only the user has the role of Real User Analyst Sensitive or Real User Analyst Administrator is able to see the real user names.
The user actions are dependent of the application. Therefore all user actions are displayed per application.
In the Analysis View you can create your own query to display for example all executed applications and actions.
The percentage in the upper right corner is the percentage spent net in that component. Some requests are executed in parallel and some time is spent on network (between the boxes).
In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please report an incident using one of the following components:
Please select your SAP Cloud ALM tenant when reporting the incident.
In this video, you will learn the first steps of Real User Monitoring, including:
In this video, you will get to know the analysis page and learn how to:
In this video, you will get to know the front-end view of real user monitoring and learn how to:
Real User Monitoring in Cloud ALM collects data for these request types:
| Product | Request Type | Description |
|---|---|---|
|
SAPUI5 | Frontend Measurements of Fiori and SAPUI5 components |
|
WebDynpro | Frontend Measurements of ABAP WebDynpro |
|
WebGui |
Frontend Measurements of
SAP
GUI for HTML
|
|
HTTPS | Backend Measurements of https requests |
|
Dialog | Backend Measurements of SAPGUI requests |
|
WS | Backend Measurements of Web Service requests |
|
SAPUI5 | Frontend Measurements of Fiori and SAPUI5 components |
|
WebDynpro | Frontend Measurements of ABAP WebDynpro |
|
WebGui |
Frontend Measurements of
SAP
GUI for HTML
|
|
HTTPS | Backend Measurements of https requests |