Welcome to Knowledge Base!

The purpose of Real User Monitoring is to provide transparency about the usage (executions) and the performance (response times) of user interactions . It supports the monitoring request executions from different platforms with a unified user experience using a common look-and-feel and handling pattern.

The basic concept is to get all user interactions and the relevant server requests which are the correlated in the Real User Monitoring application. Request executions are rated not based on fixed thresholds but on historical values.

Real User Monitoring shall help IT users and Business users to understand how often applications are executed and what is the response times for the end-users.

Real User Monitoring in Cloud ALM collects front-end measurements and display these as  following types:

• SAPUI5/Fiori
• SAP Web Dynpro (available since SAP_UI 7.53)
  
• SAPGUI for HTML (Web GUI) (available since SAP_UI 7.53)

Real User Monitoring in Cloud ALM collects back-end measurements and display these as  following types:

• HTTP(S)
• RFC(S) (only on-premise)
  
• Dialog (only on-premise)
• Web Service

• SAP BTP ABAP Environment
• SAP BTP Neo
  
• SAP Business Suite
• SAP Integrated Business Planning for Supply Chain
• SAP Marketing Cloud
• SAP S/4HANA
  
• SAP S/4HANA Cloud
• SAP S/4HANA Private Cloud Edition
• SAP Sales & Services Cloud (Cloud for Customer)
• SAP SuccessFactors Employee Central Payroll

Overview

Overview of the performance metric for services in your scope and your favorites in the selected time range is displayed as the Apdex (Application Performance Index).

This is an open standard developed for measuring the performance of applications. For more information, see https://en.wikipedia.org/wiki/Apdex.

The page consists of two sections, for more information, see the in-app help of the sections:

In the Overview the development of the Apdex over time for the services in scope is displayed.

In the Favorites the Apdex for your favorites is displayed.

The rating is done based on historical values.

By clicking on a request type you navigate to the Request Overview with filtered settings.

Request Overview

The Request Overview provides for the selected time range.

• Application (Fiori ID) or request name (URL for HTTPS)
• Type (SAPUI5, HTTPS,..)
• Number of red executions
• Number of total executions
• Average response time
• Number of distinct users

By choosing the icon in the last column you drilldown and see further details which (user) actions have been executed.

By choosing the icon in the last column you drilldown and see further details at which timestamps the actions have been executed.

Analysis View

Analysis View provides flexible selection of metrics and dimensions for analysis and download functionality

Available metrics:

• E2E Response Time
• Backend Time
• Network Time
• Executions

Dimensions:

• Application/Request Name
• Request Type
• User Name

Frontend Overview

In this page, the most important front-end usage and performance metrics for the following frond-end request types are displayed:

• SAPUI5
• Web Dynpro
• Web GUI

For more details on prerequisites, setup, housekeeping, and customer support, please check the Real User Monitoring - Setup & Configuration page.

To help troubleshoot issues, check the Real User Monitoring Troubleshooting page.

This page contains some hints for troubleshooting when for example some pages or views are empty.

As starting point you should classify the problem:

• Is it a general problem in the application that seems to affect all or several different parts of the application?
• Or is it rather missing data on some particular views?

Is the configuration for managed system executed?

Before you can set up Real User Monitoring in SAP Cloud ALM, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

This is done by setting up the Landscape Management Service. Please follow the Setting Up Landscape Management guide in SAP Help  on how to perform the setup.

Please follow the documentation below on how to connect the managed services and systems to SAP Cloud ALM.

After connecting the managed services and systems, you have to activate the Real User Monitoring data collection for the managed services or systems that use PULL data collection. This is described in the next section.

* To setup Real User Monitoring please follow the monitoring setup guide and make sure 'Collect Performance' is flagged.

For services and systems that use PULL data collection, you will have to activate the monitoring data collection, after creating the endpoint in Landscape Management.

Currently the following services or systems use PULL data collection:

• SAP BTP, Neo environment
• SAP Sales & Services Cloud

To activate the data collection proceed as following:

1. Open the "Real User Monitoring" application from the launchpad
2. Add the relevant cloud service or system to the scope
   1. Open the scope selection
   2. Search for your service or system
   3. Mark the checkbox in front of the service or systems
   4. Click "Apply"
3. Open the configuration panel, by clicking on the rack-wheel icon in the upper right corner
4. Open the "Systems" panel and activate the data collection for your service or system by switching the slider from "OFF" to "ON"

Under Configuration it is possible to specify the retention time in days for single executions (maximum 14 days) and aggregated executions (maximum 370 days).

After the configured days for single executions data is aggregated per hour for that dimensions:

• Service
• UI Application/Request Name
• User Action
• User Name

After the configured days for aggregated executions data is deleted.

Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

In case you encounter problems using or setting up Real User Monitoring in SAP Cloud ALM, please report an incident using one of the following components:

• SV-CLM-OP-RUM - Real User Monitoring UI
  
• SV-CLM-OP-PM – Performance Monitoring Service

Please select your SAP Cloud ALM tenant when reporting the incident.