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ERP-SAP

Business Process Monitoring Content

Business Process Monitoring - Content

In the below table you can find all Key Performance Indicators (KPIs) which are offered by Business Process Monitoring in SAP Cloud ALM for Operations out of the box.

The following End-to-End Processes:

  • Lead to Cash
  • Source to Pay
  • Design to Operate
  • Recruit to Retire

in the following SAP solutions are supported:

  • SAP S/4HANA Public Cloud Edition
  • SAP S/4HANA Private Cloud Edition
  • SAP S/4HANA On-Premise Edition
  • SAP Business Suite
  • SAP SuccessFactors

Key Performance Indicators

Process Key Performance Indicator (KPI) SAP Solution
Lead to Cash Sales Document Item Creation to Invoice Creation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Document Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Delivery Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Credit Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents Open and Overdue to Delivery

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Open Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Incomplete Sales Documents

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Missing Fields in Incomplete Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Rejected Sales Document Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Documents with Billing Block

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Document Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Cancelling Sales Invoices

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Distinct Errors During Billing Due Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Deliveries Overdue for Goods Issue

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Delivery Items Overdue for Goods Issue Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Outbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Deliveries Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Delivery Items Overdue for Billing

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Deliveries Overdue for Picking

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Throughput of Outbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Distinct Errors During Delivery Due Processing (Sales)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Overdue Sales Schedule Line Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoices Not Posted to Accounting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Overdue Open Items in Accounts Receivable (Customer Items)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoice Line Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Sales Invoices Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Financial Postings

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Financial Line Items Posted

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Exceptions During Payment Runs

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Payment Runs per Company Code

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash

Open Items in General Ledger Accounts (FI-GL)

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Lead to Cash Customer Projects with Overdue "To Bill" Revenue SAP S/4HANA Public Cloud Edition
Lead to Cash Customer Projects with "To Write Off" Amount SAP S/4HANA Public Cloud Edition
Lead to Cash Customer Projects with "To Postpone" Amount SAP S/4HANA Public Cloud Edition
Source to Pay Purchase Order Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Open and Overdue Purchase Requisition Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Requisition Items Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Open and Overdue Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Blocked Purchase Order Items

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Purchase Order Items Created After Invoice

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Throughput of Inbound Goods Movements

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Deliveries Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Deliveries Overdue for Goods Receipt

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Inbound Delivery Items Overdue for Goods Receipt Posting

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Supplier Invoice Items Blocked for Payment

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Supplier Invoices Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Source to Pay Overdue Open Vendor Items in Accounts Payable

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Overdue Production Orders Assigned to a Sales Document

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Final Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for Delivery Completion

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Overdue for (Technical) Closure

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Overdue Process Orders Assigned to Sales

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Overdue for Release

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Planned Orders with Opening Date in the Past

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Failed Goods Movements During Production Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Failed Goods Movements During Process Order Confirmation

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Process Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Production Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Design to Operate Plant Maintenance Orders or Customer Service Orders Created

SAP S/4HANA Public Cloud Edition

SAP S/4HANA Private Cloud Edition

SAP S/4HANA On-Premise Edition

SAP Business Suite

Recruit to Retire

Job Requisitions Created

SAP SuccessFactors

Recruit to Retire

Job Requisitions with Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Without Applications

SAP SuccessFactors

Recruit to Retire

Job Requisitions Closed

SAP SuccessFactors

Recruit to Retire

Job Requisition to Hiring (Time to Hire)

SAP SuccessFactors

Recruit to Retire

Candidates Created

SAP SuccessFactors

Recruit to Retire

Job Applications Modified

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Applied"

SAP SuccessFactors

Recruit to Retire

Job Applications in Status "Not Applied"

SAP SuccessFactors

Recruit to Retire

Job Offers Created

SAP SuccessFactors

Recruit to Retire

Job Offers Pending

SAP SuccessFactors

Recruit to Retire

Job Letters Created

SAP SuccessFactors

Recruit to Retire

Job Letters Pending

SAP SuccessFactors

Recruit to Retire

Send Date of Offer Letter to Candidate Response

SAP SuccessFactors

Recruit to Retire

Contracts Created

SAP SuccessFactors

Recruit to Retire

Contracts Created to Employee Start Date

SAP SuccessFactors

Business Process Monitoring Setup & Configuration

Business Process Monitoring Setup & Configuration

On this page you can find details on prerequisites, setup, housekeeping, and customer support details for Business Process Monitoring in SAP Cloud Application Lifecycle Management for operations.

Prerequisites

Before you can monitor your processes with Business Process Monitoring in SAP Cloud Application Lifecycle Management, you have to connect your subscribed SAP cloud services to your SAP Cloud ALM instance.

For SAP S/4HANA and SAP Business Suite you need ST-A/PI version > 01U_731.

Please follow the Enabling SAP Cloud ALM APIs guide in SAP Help  to retrieve your API keys (Clientid and Secret) and Host Name which you will need during the configuration.

Setup

To setup Business Process Monitoring please follow the monitoring setup guide:

  • SAP S/4HANA Public Cloud Edition

  • SAP S/4HANA Private Cloud Edition

  • SAP S/4HANA On-Premise Edition

  • SAP SuccessFactors

  • SAP Business Suite

Housekeeping

As a Process Monitoring Administrator , you can now manage the retention time of single business documents and aggregated data as follows:

  • Retention Time (days) for Single Executions : Defines the time period for which data is retained for single executions (detailed business documents) for throughput KPIs.

    Enter a value between 1 and 30 that is up to half as high as the retention time of aggregated data.
  • Retention Time (days) for Aggregated Executions : Defines the time period for which data is retained in the aggregated data history. Once the retention time for aggregated executions has passed, the data is deleted.

    Enter a value between 2 and 365 that is at least twice as high as the retention time of raw data.

The specified retention times are valid for all monitored systems and services.


Be aware that SAP provides you in fair usage concept 8 GB HANA memory per month. If you extend the given memory you might need to subscribe additional memory blocks with our BTP service SAP Cloud ALM memory extension.

Customer Support

In case you encounter problems using or setting up Business Process Monitoring in SAP Cloud ALM, please report an incident using the following component:

  • SV-CLM-OP-BPM – Business Process Monitoring

Please select your SAP Cloud ALM tenant when reporting the incident.

Read article

Business Process Monitoring - Videos

Business Process Monitoring - Videos

How to Set Up Business Process Monitoring

Set Up Monitoring for SAP S/4 HANA, SAP Business Suite or SAP Employee Central Payroll

  • Prerequisites for this video:
    • Download the SAP Cloud ALM service key
    • Find prerequisites in the ABAP system here

Set Up Business Process Monitoring for SAP S/4HANA Cloud

  • Prerequisites for this video:
    • Download the SAP Cloud ALM service key
    • You need a user with the role

      SAP_BR_ADMINISTRATOR in your SAP S/4HANA Cloud tenant

Set Up Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • Create an SFAPI user in SAP SuccessFactors as described here
    • You need a user with the role "Business Process Monitoring Administrator" in SAP Cloud ALM

How to Configure Business Process Monitoring

Configure Alerting in Business Process Monitoring

  • Prerequisites for this video:
    • You need a user with the role "Business Process Monitoring Administrator" in your SAP Cloud ALM tenant

How to Use Business Process Monitoring

Use Business Process Monitoring for SAP SuccessFactors

  • Prerequisites for this video:
    • You need a user with the role "Business Process Monitoring Consumer" in your SAP Cloud ALM tenant

Read article

Integration & Exception Monitoring

Integration & Exception Monitoring

The purpose of Integration & Exception Monitoring is to provide transparency for the data exchange processes. It supports the monitoring for peer-to-peer interfaces as well as interfaces using orchestration platforms and provides a unified user experience for all interface types using a common look-and-feel and handling pattern.

Integration & Exception Monitoring closes the gap between IT and Business. The correlation of integration artifacts provides end-to-end visibility in interface calls and message flows cross all involved cloud services and systems.

Users of Integration & Exception Monitoring can analyze the actual processing of interface calls and message flows including possible technical or business-driven root causes.

Integration & Exception Monitoring provides the following functionalities:

  • Message Monitoring
  • Message Search (Tracking)
  • Alerting on failed messages or exceptions

Features

  • Monitoring
    Monitoring provides a detailed status overview per business system (not available in beta) and/or cloud components on the incoming/outgoing messages for different interfaces. Components can be organized in scenarios to describe message flow paths between them. Via drill down to single messages, customers can check individual issues and message details.
  • Alerting
    Based on the collected data, alerts for certain error situations can be defined, e.g. messages in status ERROR on a specific component or in a specific scenario. Generated alerts are collected into the Alert Inbox. To analyze the alert, the user can drill down in the alert details to get information on the related message details. In the Alert Inbox, it is possible to perform actions like assign a processor, add comments, postpone, or confirm an alert.
  • Tracking
    Tracking allows users to search and track single messages based on specific (business) context attributes like the order number, employee id, or similar context attributes. As a prerequisite (business) context information must be exposed by the relevant component and send together with the message's log fragments to SAP Cloud ALM. Examples are e.g. custom header attributes in SAP Cloud Platform Integration or a single message-id. The search is executed cross-component and cross-category.

Supported Products

  • SAP NetWeaver Application Server for ABAP (higher than 7.40)
  • SAP Ariba
  • SAP Batch Release Hub for Life Sciences
  • SAP BTP, ABAP environment
  • SAP BTP, Neo environment
  • *New* SAP Business ByDesign
  • SAP Business Suite
  • SAP Concur
  • SAP Field Service Management
  • SAP Fieldglass
  • SAP Integrated Business Planning for Supply Chain
  • SAP Integration Suite (Cloud Integration)
  • Integration Hub for Life Sciences

  • SAP Intelligent Asset Management
  • SAP Marketing Cloud
  • SAP Master Data Integration
  • SAP Mobile Services
  • *New* SAP Omnichannel Promotion Pricing
  • SAP Order Management foundation
  • SAP S/4HANA
  • SAP S/4HANA private cloud edition
  • SAP S/4HANA Cloud
  • SAP Sales & Service Cloud
  • SAP SuccessFactors
  • SAP SuccessFactors Employee Central Payroll

For setup details please follow the links provided on page Integration & Exception Monitoring - Setup & Configuration.

Read article

SAP Integration Suite (Cloud Integration)

SAP Integration Suite (Cloud Integration)

Available Monitoring Content

The following monitoring content is available for SAP Integration Suite (Cloud Integration):

Category Type Description
SAP Integration Suite Messages Messages Monitors status and performance of single messages send in SAP Integration Suite (Cloud Integration)
Integration Artifact Deployments Exceptions Monitors for exceptions in IFlows that render them not operational, like e.g. mapping errors

Prerequisites

Before starting the setup in SAP Integration Suite (Cloud Integration), you have to gather information on your company's SAP Cloud Integration tenant.

Depending on your findings, the setup will have to be performed differently.

The following video demonstrates how to find the necessary setup information for SAP Integration Suite (Cloud Integration).

A detailed description of all setup steps is provided in the sections below the video.

Collect Setup Information

  • The video explains how to check your SAP Integration Suite (Cloud Integration) platform and the identity provider to choose the correct follow-up video

Find your Operations Platform

Identify whether your SAP Integration Suite (Cloud Integration) tenant runs on Neo or on Cloud Foundry. To do so please check the URL of your tenant:

  • URL of a Neo tenant looks like: https://<tenant Id>-tmn. hci .<landscape>.hana.ondemand.com/
  • URL of a Cloud Foundry tenant looks like: https://<tenant Id>.<system id, e.g. it-cpi001>. cfapps .<landscape>.hana.ondemand.com/

Find your ID Provider

Check if your tenant uses the SAP ID service or a custom Identity Provider (IdP).

  • Go to the SAP BTP Cockpit → Access the subaccount used for SAP Cloud Integration → Security → Trust Configuration
  • Check if a custom IdP is used. If there is only the "Default Identity Provider" you are using the SAP ID Service.

Connect SAP Integration Suite to SAP Cloud ALM

Please choose the portal page for the connection of SAP Integration Suite (Cloud Integration) to SAP Cloud ALM depending on the operations platform your tenant runs on.

  • SAP Integration Suite (Cloud Integration) on Cloud Foundry
  • SAP Integration Suite (Cloud Integration) on Neo

Monitoring Setup

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Integration Suite (Cloud Integration).

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous CPI Message Detected(Single): The event is created for each failed message in SAP CPI.
  • Erroneous CPI Messages Detected(Grouped): The event is created if one or more messages in SAP CPI failed since the last data collection.

Available Filters

Filters for Data Collection Filters for Events
  • Status
  • Status Group
  • Application Message Type
  • Integration Artifact Name
  • Integration Flow Name
  • Package Id
  • Package Name
  • Receiver
  • Sender
  • Status
  • Status Group
  • Status Text

Available Events
  • Erroneous Integration Artifact: The event is created for an artifact deployment in an error state
  • Erroneous Integration Artifact Stateful Alert Notification: The event is created for an artifact deployment alert notification

Available Filters

Filters for Data Collection Filters for Events
Coming soon.
  • Artifact Name
  • Artifact ID
  • Status
Read article

SAP Sales & Service Cloud

SAP Sales & Service Cloud

This portal page describes the monitoring setup for SAP Sales Cloud and SAP Services Cloud tenants.

For these tenants we can monitor messages which are sent in the context of the functionality formerly known as SAP Cloud for Customer.

Available Monitoring Content

The following monitoring content is available for SAP Sales & Service Cloud:

Category Type Description
SAP C4C Messages Messages Monitors messages sent from and to SAP Sales & Services Cloud

Connect SAP Sales & Services Cloud

To perform the necessary setup steps in the SAP Sales & Services Cloud, please refer to:

  • Setup SAP Sales & Services Cloud

Setup Integration & Exception Monitoring

To learn how to configure the monitoring, follow the documentation on the page Integration & Exception Monitoring - Setup & Configuration.

Below you find category-specific information for the monitoring categories available for SAP Sales & Service Cloud.

Please note:

  • If an input help is available for the filter parameters, this input help is filled based on the messages and exceptions collected in SAP Cloud ALM so far.
  • If no filter is set up for the data collection, all messages or exceptions will be collected for the category.

Available Events
  • Erroneous C4C Message Detected(Single): The event is created for each failed message in the managed service.
  • Erroneous C4C Messages Detected(Grouped): The event is created if one or more messages in the managed service failed since the last data collection.

Available Filters

Filters for Data Collection Filters for Events
  • Status
  • Status Group

Which filter values make sense for SAP Sales & Service Cloud messages depends on the message direction.

INCOMING Messages

  • Message Direction: INCOMING
  • Sender Party
  • Inbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group

OUTGOING Messages

  • Message Direction: OUTGOING
  • Receiver Party
  • Outbound Service Interface Name
  • Creation UserID
  • Execution UserID
  • Status
  • Status Text
  • Status Group
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