We stopped doing retros about "what went wrong with the AI feature" and started doing them differently.
Instead of asking what broke, we ask which of four things broke — did it have the right info, did we hand off the right piece to an agent, did we use the right model, did anyone check it before it shipped.
Every retro this month landed on the same two answers. Never the model. Almost always the first and the last.
We just started calling it RAMP instead of writing four extra questions into the retro template every time.
We stopped doing retros about "what went wrong with the AI feature" and started doing them differently.
Instead of asking what broke, we ask which of four things broke — did it have the right info, did we hand off the right piece to an agent, did we use the right model, did anyone check it before it shipped.
Every retro this month landed on the same two answers. Never the model. Almost always the first and the last.
We just started calling it RAMP instead of writing four extra questions into the retro template every time.