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May 31, 2021
Managing ERP systems like Microsoft Dynamics AX can be daunting, especially when businesses rely on external IT partners to handle day-to-day operations and ongoing demands. The story of ABC, a multinational hospitality company, highlights the challenges businesses face in ERP management and how AiDOOS offers an innovative solution to simplify and optimize the process.
ABC (name withheld for confidentiality) is a multinational hospitality company that operates as part of a prominent hotel chain. With headquarters in Singapore and a back-office in Bangalore, ABC oversees operations across multiple countries in Southeast Asia using Microsoft's Dynamics AX ERP system.
For years, the ERP system supported seamless operations, but the company's reliance on an external IT consulting firm for ERP management introduced unexpected challenges.
ABC's operations faced significant roadblocks when their IT partner failed to meet expectations in terms of quality, turnaround time, and value for money. Despite attempts to resolve the issues, the consulting firm's services continued to underperform.
This led ABC to terminate the partnership, leaving their ERP management in limbo. The company faced:
Critical operational disruptions: High-priority issues in financial statements and other departments caused severe business impact.
Lengthy partner search: Evaluating multiple IT consulting firms required rounds of discussions, delaying the resolution of immediate problems.
Frustration among stakeholders: Prolonged delays and inadequate ERP support strained ABC's operations and management bandwidth.
Key pain points:
Delayed resolution of critical issues.
High costs with limited ROI from IT partnerships.
Loss of productivity and business continuity due to unaddressed ERP challenges.
Swift Action with On-Demand ERP Support
When AiDOOS learned of ABC’s challenges, it immediately engaged with the management to understand the scope of the problem. AiDOOS proposed its on-demand software development platform as a solution and onboarded ABC onto the platform without delay.
High-Priority Task Publishing: ABC published their urgent ERP tasks on the AiDOOS platform. Tasks were clearly defined, including high-priority issues affecting financial operations.
Task Assignment by AiDOOS Engine: The AiDOOS AI-driven task assignment engine distributed these tasks to the most qualified Subject Matter Experts (SMEs) in the field of Microsoft Dynamics AX.
Efficient Issue Resolution: SMEs with deep industry knowledge and technical expertise delivered quality solutions quickly.
The results were transformative for ABC, showcasing how on-demand ERP support can dramatically improve operational efficiency and cost-effectiveness.
1. Accelerated Problem Resolution
High-priority ERP issues were resolved faster than traditional IT consulting approaches.
Business continuity was restored without compromising quality.
2. Cost Savings
Management overhead.
Bench strength fees.
Non-value-added expenses.
3. Simplified ERP Management
No need to search for and onboard new IT partners.
Reduced reliance on in-house technical hiring and management.
All ERP management tasks were seamlessly handled on the AiDOOS platform.
4. Pay-Per-Task Model
With AiDOOS, ABC now pays only for the work completed.
Predictable costs ensured better financial planning and ROI.
5. Scalability and Flexibility
The AiDOOS platform provided instant access to pre-vetted SMEs who could scale efforts up or down based on ABC's evolving needs.
No long-term commitments allowed the business to remain agile.
The AiDOOS Virtual Delivery Center (VDC) model further enhanced ERP management for ABC. Here's how:
Centralized Task Management: ABC managed all ERP tasks and projects via a unified VDC dashboard, ensuring transparency and seamless tracking of deliverables.
Global Expertise, Localized Solutions: VDCs enabled ABC to leverage the expertise of global SMEs while addressing local business needs.
End-to-End Oversight: From task assignment to completion and billing, the VDC model streamlined operations, allowing ABC’s management to focus on strategic goals instead of operational bottlenecks.
The partnership with AiDOOS transformed ERP management for ABC, enabling them to focus on their core business while trusting the platform to handle technical operations. The on-demand model and Virtual Delivery Center (VDC) ensured that ABC's ERP challenges were resolved efficiently, cost-effectively, and with minimal hassle.
Ready to simplify your ERP management?
Let AiDOOS handle your IT needs with our on-demand ERP support and VDC model.
