Driving Business Results with Copilots: Stories of Pragmatic AI Innovation

The rapid pace of artificial intelligence (AI) innovation continues to transform industries, and businesses are increasingly leveraging AI to achieve meaningful outcomes. Microsoft, at the forefront of this transformation, is empowering customers and partners by embedding advanced AI capabilities across its suite of products and fostering co-innovation. Through its expansive partner ecosystem and cutting-edge tools, Microsoft is enabling organizations to drive pragmatic innovation and deliver impactful business results.

In this article, we’ll explore how Microsoft Copilots — intelligent AI assistants integrated into various platforms — are helping businesses across industries achieve remarkable outcomes. These success stories highlight how AI is not only enhancing operational efficiency but also empowering individuals and organizations to focus on what truly matters.

Accelerating Productivity with Copilots

1. Accenture and Avanade: Transforming Work with Microsoft 365 Copilot

Accenture and Avanade have long been leaders in delivering innovative solutions to their clients. Internally, they adopted Microsoft 365 Copilot to enhance productivity and reduce cognitive fatigue. The results were transformative:

• 52% of employees reported a positive impact on work quality.

• Developers using GitHub Copilot spent less time debugging and enjoyed coding more.

These tools also demonstrated fairness and neutrality, encouraging widespread adoption.

“Using our extensive Microsoft technology expertise and practical learnings from our own experience implementing Microsoft 365 Copilot, our solutions empower clients to fully tap into Microsoft AI capabilities.”
— Veit Siegenheim, Global Future of Work Lead, Avanade.

Revolutionizing Customer Engagement

2. City of Burlington: Faster Services, Better Experiences

The City of Burlington, Ontario, used Copilot Studio to develop AI-driven services in just eight weeks. By automating internal processes and creating a custom copilot for FAQs, the city:

• Reduced average building permit processing times from 15 weeks to 5-7 weeks.

• Freed up employees to focus on complex submissions, enhancing overall service quality.

“Our staff and citizens no longer worry about mundane tasks, enabling richer, collaborative problem-solving experiences.”
— Chad MacDonald, Executive Director and CIO, City of Burlington.

Empowering Global Education

3. Milpark Education: Redefining Online Learning

Faced with operational challenges during a shift to online learning, Milpark Education partnered with Enterprisecloud to migrate legacy systems to Azure and integrate Microsoft Copilot tools. Within four months:

• Resolution times decreased by 50%, and escalations dropped by 30%.

• Agents used generative AI to deliver faster, more personalized student support.

“Copilot is helping our team rapidly adapt to provide professional, consistent responses to students, improving their overall experience.”
— Shaun Dale, Managing Director, Enterprisecloud.

Enabling Engineering Innovation

4. GoTo Group: Enhancing Code Quality with GitHub Copilot

Indonesia’s GoTo Group adopted GitHub Copilot across its engineering teams, achieving:

• Seven hours saved weekly per engineer.

• A 30% code acceptance rate in just one month.

This allowed engineers to focus on innovative solutions and deliver greater value to users.

“GitHub Copilot has eliminated repetitive tasks, letting me focus on building great software.”
— Nayana Hodi, Engineering Manager, GoTo Group.

Transforming Healthcare Operations

5. Teladoc Health: Streamlining Virtual Care with AI

Virtual care leader Teladoc Health deployed Microsoft 365 Copilot and Power Automate to eliminate mundane tasks. The result?

• Employees saved five hours per week, equating to thousands of hours annually.

• Cross-departmental communication improved, and new employees onboarded 20% faster.

“Copilot allows us to focus on delivering exceptional care, enhancing the quality of work across the board.”
— Heather Underhill, SVP Client Experience & Operations, Teladoc Health.

AI-Driven Innovation Across Industries

Microsoft Copilots are also empowering organizations to tackle unique challenges:

• Uniper improved productivity by 80% for in-house auditors and halved the time needed to identify cybersecurity risks.

• Vodafone achieved strong ROI with Copilot, saving employees three hours weekly and enhancing contract drafting for legal teams.

• Wallenius Wilhelmsen increased adoption of Copilot to 80% of employees using a structured rollout campaign, achieving at least 30 minutes of daily time savings per user.

The Road Ahead: AI Transformation at Scale

As businesses across the globe embrace Microsoft Copilots, they are transforming processes, enabling innovation, and delivering tangible results. These tools, designed to amplify human potential, are a testament to the power of combining advanced AI with practical applications.

“Our AI journey is about operational efficiency, enhanced customer experiences, and unlocking growth opportunities. Copilot is central to achieving these goals.”
— Scott Petty, CTO, Vodafone.

Microsoft’s commitment to fostering innovation through its AI solutions and partnerships underscores its mission to empower every person and organization to achieve more. As the company continues to lead in AI transformation, customers and partners can expect even greater opportunities to drive meaningful results.

A Future Fueled by Pragmatic AI

With Copilots paving the way, organizations can harness the power of AI to create value in ways that matter most. As AI evolves, it’s clear that the synergy between technology, customers, and partners will continue to redefine industries, enabling a future of limitless possibilities.