Nice Software Solutions
About
We follow a standard implementation methodology with a defined plan, design, test, and deploy phases mapped out throughout each project. Our experts help you navigate complex implementations and conversion processes accelerating your time-to-value with our services.Our team of L&D specialists use an agile approach to devise your organization's learning roadmap for various technologies.
Speak to our L&D experts and strategize a long-term plan for your organization.As an innovation-driven organisation, we offer high impact careers and growth opportunities across global locations. Our collaborative work environment is designed to help NICE thrive, learn, and grow through targeted learning and development programs as well as generous benefits and perks. read more
Growth
The company is a well-established enterprise in the field of AI-powered customer service automation, catering to leading companies worldwide. With a proven track record of delivering precise and efficient solutions, the company has carved its niche in the market. Its platform offers automation of customer service workflows, orchestrates human and AI agents, and unifies data and knowledge to enhance customer experiences. The company is at a mature stage of growth, focusing on expanding its global presence and solidifying its position as a trusted provider of AI solutions.
Achievements
The company has achieved significant milestones in its journey, including being recognized as the only vendor in the 2024 Gartner Peer Insights CCaaS Customers' Choice and a global Leader in the 2024 IDC MarketScape CCaaS vendor report. It has also been acknowledged by Forrester as a leader in CCaaS, as per the Forrester Wave report. With over 1,000,000 agents worldwide trusting its services, the company has built a reputation for transforming contact centers into world-class customer experience centers.
Case Studies
Notable case studies of the company involve testimonials from leading organizations like Solera, praising the value of AI and automation in enhancing customer experiences. These case studies showcase how Enlighten AI, the company's flagship product, has empowered employees to deliver superior customer service. The impact of the company's solutions on customer satisfaction and operational efficiency is evident through these detailed case studies.
Key Events
Key events for the company include the launch and promotion of the CXone Mpower platform, focusing on AI-powered customer service automation. The announcement of the Interactions 2025 event in Las Vegas highlights the company's commitment to innovation and thought leadership in the industry. Moreover, the company's consistent recognition by industry analysts like Gartner, Forrester, and IDC through reports and awards underscores its excellence in providing top-tier customer service solutions.
Socials
Website
Founded
2008 (16 yrs old)
Operating Status
Active
Industry
Healthcare
Retail
Financial Services
Insurance
Telecom
headquarters
Address
Country
Employees
500
Key People
Aditya Surendrakumar Saraf is the director of Nice Software Solutions Private Limited according to Zauba Corp. Ronald James Loint is the CEO and co-founder according to the company's website. (CEO)
Services
Trusted AI for Business
Enlighten Copilot
AI companion for contact center employees
Enlighten Autopilot
AI-driven customer self-service
Revenue
Operating Income
Stock Price
Why Setting Up a Virtual Delivery Center (VDC) Is Critical for Your Company’s Success
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Why Choose a VDC for Your Company?
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2. Expert Access:
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3. Scalable Teams:
Scale your team as business needs evolve, from initial project setup to long-term support.
4. Accelerated Timelines:
Leverage 24/7 global teams to reduce project delays and speed up implementation.
5. Continuous Support:
Ensure uninterrupted business performance with ongoing maintenance and updates.
Unlock Business Success with a VDC By establishing a VDC, your company can overcome operational challenges, achieve seamless system integration, and maximize ROI. Stay ahead in today’s dynamic market with a future-ready business strategy powered by a Virtual Delivery Center. Learn More About Us
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Nice Software Solutions
-
Website
-
Founded
2008 (16 yrs old)
-
Number of employees
500+
About Nice Software Solutions
We follow a standard implementation methodology with a defined plan, design, test, and deploy phases mapped out throughout each project. Our experts help you navigate complex implementations and conversion processes accelerating your time-to-value with our services.Our team of L&D specialists use an agile approach to devise your organization's learning roadmap for various technologies.
Speak to our L&D experts and strategize a long-term plan for your organization.As an innovation-driven organisation, we offer high impact careers and growth opportunities across global locations. Our collaborative work environment is designed to help NICE thrive, learn, and grow through targeted learning and development programs as well as generous benefits and perks. read more
Why Setting Up a Virtual Delivery Center (VDC) Is Critical for Your Company’s Success
Achieving business success in today’s competitive landscape requires specialized expertise, seamless operations, and continuous innovation. Establishing a Virtual Delivery Center (VDC) can transform your company’s growth journey by ensuring efficiency, scalability, and long-term value.
Why Choose a VDC for Your Company?
1. Cost Optimization:
Save up to 70% on operational costs by leveraging remote teams and streamlined processes.
2. Expert Access:
Gain instant access to highly skilled professionals, ensuring faster and smoother project execution.
3. Scalable Teams:
Scale your team as business needs evolve, from initial project setup to long-term support.
4. Accelerated Timelines:
Leverage 24/7 global teams to reduce project delays and speed up implementation.
5. Continuous Support:
Ensure uninterrupted business performance with ongoing maintenance and updates.
Unlock Business Success with a VDC By establishing a VDC, your company can overcome operational challenges, achieve seamless system integration, and maximize ROI. Stay ahead in today’s dynamic market with a future-ready business strategy powered by a Virtual Delivery Center. Learn More About Us
Book A Meeting To Setup Your VDC
