AirWalk Consulting Ltd
About
The website promotes Airwalk Reply's AI-enabled Contact Centre solution, which utilizes cloud computing and advanced AI technologies to revolutionize customer interactions and contact flow. Traditional voice-centric call centres with basic prompts and simple voice recognition can be transformed into state-of-the-art omnichannel Contact Centres, with multiple channels for customer engagement (e.g. voice, video, chat, email) and reduced costs through automation and scalability.
The solution also enables secure customer authentication via an AI-enabled voice ID system with customer consent and provides real-time sentiment analysis on the performance of the company, agents, and products. Airwalk Reply's team of Architects and Engineers with cloud computing experience and DevOps expertise can design, build, and operate modern, leading-edge technologies and enterprise-class solutions.
The comprehensive solution strategically addresses unique email, chat, voice, and video requirements and is designed for organizations engaging in customer conversations across various channels, catering to the needs of Contact Centre management, customer service representatives, IT decision-makers, and business owners.
The solution offers numerous business benefits, including improved customer interactions, optimized resource usage, automation of tasks, improved visibility of agent performance and Contact Centre operations, and swift resolution of customer experience issues.
With Airwalk Reply's AI-powered Contact Centre solution, businesses can lead in innovation through modern DevOps practices and AWS Connect's serverless architecture, ensuring scalability, flexibility, and exceptional customer experiences.
Growth
Socials
Website
Founded
-
Operating Status
Active
Industry
Financial Services
Public Sector
Other Sectors
headquarters
Address
Edinburgh , United Kingdom...
Country
United Kingdom
Employees
249
Key People
()
Services
Technology Selection
Modern Digital Workplace
Programme and Project Management
PMO
Digital Experience and Service Design
Revenue
Operating Income
Stock Price
Why Setting Up a Virtual Delivery Center (VDC) Is Critical for Your Company’s Success
Achieving business success in today’s competitive landscape requires specialized expertise, seamless operations, and continuous innovation. Establishing a Virtual Delivery Center (VDC) can transform your company’s growth journey by ensuring efficiency, scalability, and long-term value.
Why Choose a VDC for Your Company?
1. Cost Optimization:
Save up to 70% on operational costs by leveraging remote teams and streamlined processes.
2. Expert Access:
Gain instant access to highly skilled professionals, ensuring faster and smoother project execution.
3. Scalable Teams:
Scale your team as business needs evolve, from initial project setup to long-term support.
4. Accelerated Timelines:
Leverage 24/7 global teams to reduce project delays and speed up implementation.
5. Continuous Support:
Ensure uninterrupted business performance with ongoing maintenance and updates.
Unlock Business Success with a VDC By establishing a VDC, your company can overcome operational challenges, achieve seamless system integration, and maximize ROI. Stay ahead in today’s dynamic market with a future-ready business strategy powered by a Virtual Delivery Center. Learn More About Us
Book A Meeting To Setup Your VDC
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AirWalk Consulting Ltd
-
Website
-
Founded
-
-
Address
Edinburgh , United Kingdom...
-
Country
United Kingdom
-
Number of employees
249+
About AirWalk Consulting Ltd
The website promotes Airwalk Reply's AI-enabled Contact Centre solution, which utilizes cloud computing and advanced AI technologies to revolutionize customer interactions and contact flow. Traditional voice-centric call centres with basic prompts and simple voice recognition can be transformed into state-of-the-art omnichannel Contact Centres, with multiple channels for customer engagement (e.g. voice, video, chat, email) and reduced costs through automation and scalability.
The solution also enables secure customer authentication via an AI-enabled voice ID system with customer consent and provides real-time sentiment analysis on the performance of the company, agents, and products. Airwalk Reply's team of Architects and Engineers with cloud computing experience and DevOps expertise can design, build, and operate modern, leading-edge technologies and enterprise-class solutions.
The comprehensive solution strategically addresses unique email, chat, voice, and video requirements and is designed for organizations engaging in customer conversations across various channels, catering to the needs of Contact Centre management, customer service representatives, IT decision-makers, and business owners.
The solution offers numerous business benefits, including improved customer interactions, optimized resource usage, automation of tasks, improved visibility of agent performance and Contact Centre operations, and swift resolution of customer experience issues.
With Airwalk Reply's AI-powered Contact Centre solution, businesses can lead in innovation through modern DevOps practices and AWS Connect's serverless architecture, ensuring scalability, flexibility, and exceptional customer experiences.
Why Setting Up a Virtual Delivery Center (VDC) Is Critical for Your Company’s Success
Achieving business success in today’s competitive landscape requires specialized expertise, seamless operations, and continuous innovation. Establishing a Virtual Delivery Center (VDC) can transform your company’s growth journey by ensuring efficiency, scalability, and long-term value.
Why Choose a VDC for Your Company?
1. Cost Optimization:
Save up to 70% on operational costs by leveraging remote teams and streamlined processes.
2. Expert Access:
Gain instant access to highly skilled professionals, ensuring faster and smoother project execution.
3. Scalable Teams:
Scale your team as business needs evolve, from initial project setup to long-term support.
4. Accelerated Timelines:
Leverage 24/7 global teams to reduce project delays and speed up implementation.
5. Continuous Support:
Ensure uninterrupted business performance with ongoing maintenance and updates.
Unlock Business Success with a VDC By establishing a VDC, your company can overcome operational challenges, achieve seamless system integration, and maximize ROI. Stay ahead in today’s dynamic market with a future-ready business strategy powered by a Virtual Delivery Center. Learn More About Us
Book A Meeting To Setup Your VDC
