VIP Account Manager, Sportsbook (NYC)

Manage a portfolio of FanDuel customers Provide proactive one-stop service to foster loyalty Ensure compliance and Responsible Gaming standards Collect and document customer profiles Develop relationships and tailor rewards via regular outreach Meet productivity, quality, and SLA targets Minimum 2 years of experience in high-end customer service Excellent verbal and written communication Knowledge of online gaming industry essential Passionate about delivering top-level service Confident and people-focused personality Excellent analytical skills and Excel proficiency Generous PTO and holidays Health plans, mental health support, and fitness benefits 401k with up to 5% match Commuter benefits and pet insurance FanDuel Total Rewards program Equal opportunity employer with accommodations