Technical Support Analyst - Tier 1

First point of contact for post-sale client interactions. Receives inbound client requests from tickets via email and escalations. Manages the community portal and engages clients to resolve questions. Analyzes semi-complex problems and delivers solutions with limited oversight. Owns resolutions for standard requests: marketing practices, troubleshooting, billing, ROI, moderation. Maintains client loyalty by delivering exceptional client support. Fluent in English to advanced business level; additional languages a bonus. Exceptional communication with customers in B2B or B2C environments. Not deeply technical, but eager to learn in a technical, customer-supporting environment. Passion for providing exceptional customer service to each client. Ability to prioritize and manage multiple priorities in a dynamic environment.