Tech Support Analyst

Provide technical support, Troubleshoot and solve customer issues, Continuous learning and

nt, Supportive team player, Customer

Provide remote technical support

Enhance customer satisfaction

Design and manage Active Directory infrastructure

Implement security and compliance controls

Engineer, implement, and monitor security measures for computer systems and applications.

Develop best practices and security standards for the organization.

Assist customers with technical problems related to Vercel products and services

Enhance the customer experience through engineering solutions

Analyse and evaluate IT environments for cybersecurity, Consult on cybersecurity strategy,

security concepts and architectures, Develop cybersecurity standards and guidelines, Conduct

- Resolve technical queries - Analyze and document issues - Install and configure Linux services -

aintain help center - Monitor internal

- Provide technical support remotely - Diagnose and resolve technical issues - Support cloud

ns and cybersecurity - Assist with artificial intelligence technology - Ensure customer

- Provide technical support via email and live chat - Support cloud solutions - Assist with DNS and

PHP - Work with Android and Angular - Troubleshoot issues with Docker and

Lead enhancement of Cyber portfolio, Create comprehensive PRDs, Collaborate with product teams,

ly empathize with customers, Understand evolving cybersecurity

Enhance infrastructure | Optimize cloud solutions | Ensure network security | Develop monitoring

utions | Support

Work remotely, Provide technical support, Troubleshoot technical issues, Enhance customer

, Collaborate with support

Support and advise on software security, Threat analysis, Security measure identification,

ation of solutions, Service and

Designing and implementing network solutions, Monitoring network performance, Troubleshooting

k issues, Ensuring network security protocols, Collaborating with IT

Ongoing AWS-based website maintenance

Bug fixes and regular functionality checks

Enhance reliability and performance of Brokerage-as-a-Service platform

Support SRE team in workflow enhancements

Monitor and maintain corporate IT network infrastructure

Respond to alerts and performance issues

Answer technical support requests and set up local proxy to debug Web3

Translate customer issues for dev team

Act as a customer's technical advocate and extend their team.

Implement Fastly products post-sales and document configurations.

Identify and pursue takedowns for malicious content

Perform threat hunting to identify malicious domains

Identify R&D opportunities aligned with long-term strategy

Develop real-world solutions to challenging tech problems

Collaborate and integrate IT workflows for real-time broadcast

Provide on-site support for live event staging and broadcasting

Implementing internal and edge networking solutions at a global scale

Leading cross-team initiatives for reviews, reliability, and security

Deploy and optimize ArcGIS deployments

Migrate content between ArcGIS deployments

Onboarding and integrating new customers onto Fastly platform

Designing and building solutions using VCL, Go, Rust, or JavaScript

Design, build, and scale a CDN for Starlink

Create tools and alerting for real-time system monitoring

Create and deliver technical product presentations

Gather customer technical requirements

Define network services roadmap with stakeholders

Understand and address customer challenges

Support critical infrastructure Manage device tools Provide desktop/laptop support Maintain

None

Problem resolution, IT infrastructure maintenance, Security compliance, Training delivery,

g

Join Lemon.io as a Senior iOS Developer for remote job opportunities

Work on projects with startups in the US and Europe

Design scalable automated testing systems for cloud technologies

Conduct functional and regression testing on MariaDB products

Hire IT support for remote team

Ensure smooth technology operations

Resolve hardware and software issues, Manage user access rights, Facilitate projects, Maintain IT

ventory, Provide technical

Streamline and optimize Microsoft 365 environment

Enhance calendar management and permissions

Lead and mentor remote engineering teams

Advance open source and modern software practices

Resolving complex IT issues and serving as an escalation point for the Service Desk

Maintaining core IT services and ensuring business continuity

Provide hands-on IT support with white-glove service

Enhance ITIL 4 processes and service-desk tools

Provide end-user support and lifecycle management for Mac and Windows systems.

Implement automation workflows using Zapier, Workato, and Google Apps Script.

Plan, execute, and deliver security projects with minimal guidance.

Manage and audit Identity Provider solutions (Entra, LDAP).

Support and administer Microsoft Intune across multiple platforms

Maintain device compliance policies and configurations

Architect and improve detection capabilities

Enhance detection strategy with new detections

Consult with clients to research solutions and implement projects

Improve processes, document workflows, train users

Configure systems and implement features

Troubleshoot IT environments

Develop and maintain build/release workflows for Thunderbird

Adapt build scripts from Firefox engineers to Thunderbird