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Lead in-store to deliver an extraordinary customer experience. Nurture a welcoming, fun environment for customers and team. Use in-store CRM tools to build key customer relationships. Develop and maintain a high-performing, diverse team. Drive growth and operational excellence in the store. Uphold Mulberry values: honest, dynamic, community spirit. Customer-focused with strong service mindset. Experience leading and developing teams. Familiarity with in-store CRM tools. Ability to drive store growth and operations. Strong communication and collaboration skills. Brand-aware and culturally connected to Mulberry. Bonus Product allowance Staff discount and staff sales access Pension contributions & Life Assurance Training and development opportunities Help@Hand wellbeing service