Sr Onboarding Specialist

Become a product expert, staying up to date on Brandwatch suite and trends. Design and deliver scalable onboarding solutions aligned with client objectives and growth. Manage complex customer engagements, balancing stakeholders and delivering on time. Proactively drive long term product adoption, providing best practices and recommendations. Lead client consultations, understanding requirements and guiding to business goals. Represent Brandwatch in client meetings, presentations and industry events. 4+ years of experience in software onboarding or customer-facing roles. 2+ years working with enterprise-level accounts, designing complex solutions and data infrastructures. Full business proficiency in English (a second language is a plus). The ability to take immediate ownership of complex onboarding projects. A data driven mindset, using insights to optimise onboarding success. Strong communication and relationship-building skills. Hybrid work environment Global team collaboration Opportunity to shape onboarding at scale Mentorship and process development opportunities Work with enterprise clients and industry leading platforms Inclusive, diverse workplace culture