Solutions Analyst - Financial

Provide exceptional customer experience for cloud healthcare solutions. Prioritize tasks and resolve customer problems via phone, email, chat or remote sessions. Troubleshoot simple to moderate system issues with customers. Understand admin workflows for long-term care facilities. Collaborate with other departments to resolve issues. Stay current with product releases and AI tools relevant to healthcare SaaS. Degree in Healthcare/IT/Engineering/Business Solutions (preferred, not required) Excellent interpersonal, customer support, and problem-solving skills Multi-task, prioritize, and manage customer expectations in fast-paced environments Strong communication, relationship management, and documentation skills High computer literacy and fast typing skills Experience providing web-based application software support Benefits starting from Day 1 Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support