Security Access Mgmt Lead

Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols. Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets. Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.). Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information. Serve as a point of contact for Identity Access Management (IAM) support inquiries and escalations. Maintain a team schedule, including an after-hours on-call rotation. Prioritize and follow up on tickets according to established SLAs. Act as a subject matter expert for all IAM policies, processes, procedures, and technologies. Facilitate and ensure the company's Audit processes and other required periodic processes are completed promptly. Coordinate and facilitate fulfilling all Compliance and Audit requests, adhering to established deadlines. Build relationships and coordinate with key IAM stakeholders across the organization. Conduct ongoing training and outreach sessions with IAM team members, end users, role owners, and stakeholders. Identify and drive process improvements, self-service, and automation opportunities. Contribute to the identification of defects, bugs, or enhancements to the IAM platform. Facilitate and coordinate UAT and validation activities for IAM and other related deployments and changes. Create, update, and maintain documentation of IAM procedures and processes Proficiency with Azure AD, Azure MFA, Azure PIM, and ServiceNow. 5+ years of IT Support experience focusing on IT Security and IAM. 2-3 years of leadership experience. Outstanding communication (verbal, written, and listening) and customer service skills. Familiarity with IAM and IT security controls, protocols, and best practices. Ability to interact with all levels of management. Self-starter with attention to detail and ability to work independently and/or in a team setting. High level of accountability, integrity, and dependability. Strong time, project, and people management abilities. Bachelor's or master's degree in computer science, information systems or other related field, or equivalent work experience. Professional security management certification such as ISC(2) Certified Information Systems Security Professional (CISSP), SANS GIAC Information Security Professional (GISP), GIAC-Security Expert (GSE), or Certified Identity and Access Manager (CIAM) Competitive salary Remote work