Renewal Success Specialist (Customer Success Manager)

Manage renewals for ~30 active customers per quarter. Analyze health data and usage patterns to identify churn risks and opportunities using Amplitude. Serve as First Response Advocate for at-risk customers: engage directly, advocate internally, and build mitigation plans. Act as lightweight Project Manager for Velocity implementations, particularly those delivered via partners. Support the Account Executive in running light Executive Business Reviews for accounts paying $100k+. 3+ years in Customer Success within a B2B SaaS organization. Experience managing a large customer portfolio while collaborating with multiple internal teams. Strong work ethic, customer-first mindset, and willingness to go the extra mile. Highly organized with time management skills and ability to prioritize many customers. Collaboration mindset, internal and external. Tech-savvy with ability to learn and explain technical concepts; comfortable with AI familiarity. Medical, dental, and vision insurance; employer-paid premiums. Flexible time off, paid holidays, and more. Stipends for wellness, commuter transit/parking, learning, and home office equipment. Paid parental leave; fertility/adoption support. Mental health benefits including access to Modern Health and One Medical (where available). Employee Stock Purchase Program (ESPP).