QA Auditor - Remote Position

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Audit Compliance Customer Service Documentation Metabase QA Quality Assurance Remote Work Zendesk

Job Overview

This is a remote Quality Assurance Auditor position responsible for maintaining and improving quality standards across Worker Operations. The role involves auditing agent interactions, providing feedback, and driving system-level improvements.

Responsibilities
  • Audit agent interactions against QA rubrics
  • Identify quality gaps and compliance misses
  • Deliver structured feedback and coaching notes
  • Contribute to QA scorecards and audit processes
  • Monitor agent improvement plans
Requirements & Qualifications
  • 2+ years of quality assurance experience
  • 2+ years of customer service or support experience
  • Sharp attention to detail
  • Strong communication skills
  • Resilient under pressure

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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