Product Support Engineer

Job Overview

Serve as a final escalation point for hardware and firmware issues, debugging end-to-end across various components and systems to provide superior customer solutions.

Responsibilities

• Debug hardware, firmware, gateways, and AI/ML pipelines.
• Analyze device telemetry and logs to lead post-mortems and identify root causes and trends.
• Collaborate with R&D for customer solutions and lead on-site investigations and beta deployments.

Requirements & Qualifications

• BS in Automotive/Mechanical/Electrical Engineering or similar.
• 6+ years in technical support, field, or systems engineering.
• Proficiency with diagnostic tools: multimeter, oscilloscope, CAN/LIN analyzers.
• Strong understanding of electrical fundamentals: voltage, grounding.
• Deep knowledge of automotive/industrial electrical systems (12V/24V).
• Willingness to travel ~25% for on-site investigations.