Platform Lead, Trust Tools

Define and execute a vision and roadmap for Trust Tools. Lead cross-functional teams to plan and launch features. Improve agent efficiency through automation and UX. Ship investigator tools (case management, decisioning). Track metrics and run experiments to improve outcomes. Coordinate with ops, policy, product for launches. 10+ years product management experience. Excellent written and verbal communication with diverse, global audiences. Strong analytical, troubleshooting and problem-solving skills. Experience in design and hypothesis-driven product development. Entrepreneurial drive to achieve stretch goals in a fast-paced environment. Exceptional collaboration and influencing skills across global teams. Comfortable in an ambiguous matrixed organization. Equity programs and performance bonuses. Comprehensive benefits package. Employee travel credits. Remote-friendly/work-from-anywhere options.