Payments Operations Director

New

Skills

Compliance Director Financial Analysis Fraud Prevention Market Analysis Payment Operations Regulatory Compliance Risk Management Security Team leadership

Sporty's sites are some of the most popular on the internet, consistently staying in Alexa's list of top websites for the countries they operate in. As the Director of Payment Operations at Sporty, you’ll be responsible for owning the payment operations strategies whilst providing leadership and expertise in the field of payments for our products used by millions of daily global users. You'll collaborate with talented stakeholders across our remote-working organisation to work on improvements, optimisation initiatives, and integrations to ensure the best payment experience for our customers.

Responsibilities
  • Define, own, and manage core payment operations, core metrics including our KPIs in the area of payment acceptance rates, payment performance, conversion, compliance, cost, and more
  • Oversee the development and implementation of comprehensive fraud prevention and risk management strategies, policies, and procedures to safeguard the organisation's assets and minimise financial losses
  • Continuously analysing market trends across the payment space in order to increase the quality and efficiency of our customers experience
  • Monitor business and process metrics in order to identify solutions and deliver improvements related to core metrics and KPIs
  • Oversee the investigations of suspected fraudulent activities, ensuring timely and thorough analysis of data, documentation, and evidence
  • Collaborate with cross-functional teams including product and engineering to solve local challenges and deliver enhanced CX
  • Recruit, manage, lead, and motivate a team of professionals, ensuring the team builds and maintains a deep understanding of our technology and customers
  • Assess and manage changing payment landscapes and evolving industry trends whilst remaining current on all changes to regulations and systems
  • Ensuring the payments team are remaining current on industry trends
  • Establish and revise policy, enforcing and implementing compliance directives, reviewing system enhancements, and assessing operational needs
  • Ensure end-user issues are resolved in a timely manner
  • Manage, recruit and train a team of payment specialists across different geographies
  • Act as a primary POC with network partners to resolve ongoing production issues
Requirements & Qualifications
  • Fluency in both written and spoken English
  • Bachelor’s or Master’s degree in Finance or a related field
  • Advance knowledge of global payment systems, region-specific rules and regulations
  • Payment operations experience across the tech/fintech/gaming industry is an advantage
  • Proven experience in fraud, risk, KYC, investigation, and risk management
  • Expert experience managing, leading, and building a wider team
  • Strong analytical and decision-making skills, with the ability to use data and metrics to drive improvements in payment operations
  • Experienced owning and solving complex payment issues
  • Understanding of Compliance and Risk Awareness

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

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