Patient Support Manager

The Patient Support Manager will oversee daily operations related to patient medication refills and manage inbound inquiries. This role is pivotal in ensuring timely care, including handling prior authorizations and providing financial aid. The manager will be responsible for team productivity, quality assurance, and will collaborate with leadership on various initiatives.

Key Responsibilities

• Oversee daily patient medication refill operations and inbound inquiries.
• Ensure on-time care, including prior authorizations and financial aid.
• Manage team productivity and quality through regular audits.
• Lead staffing plans, standardization of workflows, and training programs.
• Partner with leadership on talent development, reporting, and new services.
• Coach supervisors and mentor staff, identifying future leaders.
• Enhance training programs to support staff development.
• Foster strong teamwork and engagement across the Patient Support center.
• Travel up to 20% may be required for project work.

Required Skills & Qualifications

• Bachelor’s Degree preferred (business administration or healthcare).
• 3-5+ years of people leadership experience managing 30+ team members.
• 5+ years of experience in pharmacy, healthcare, or payor environments.
• 3-5+ years in a high-volume operational setting.
• Proficient in MS Office, especially Excel.
• Knowledge of Willow, QS1, or RX30 systems is a plus.
• Experience in coaching and mentorship for supervisors and leaders.
• Ability to identify and develop future leaders.
• Strong teamwork and engagement skills.