ORM Delivery & Client Manager

We're a lean ORM agency that specializes in reputation management, content suppression, PR placements, Reddit cleanup, and AI overview optimization. The team is growing, the work is real, and we move fast. We're looking for someone to own the middle of the operation: client relationships and delivery oversight. On any given day, you'd be running a client update call in the morning, reviewing delivery team output before it goes out, building tasks in ClickUp, and flagging something to the OPS Director that you noticed before it became a problem. What you'll own: Monthly client calls and written updates as needed throughout the week Building client ORM strategies, then turning them into action ClickUp: task creation, delivery team coordination, completion tracking QA of deliverables before they reach clients Spotting upsell opportunities and surfacing them to leadership Keeping delivery moving across all active accounts You're a fit if: You've spent 2–4 years in a digital agency or ORM environment You think ahead and bring ideas without being asked You're comfortable being the one who figures things out Want to take ownership of your role and grow with the company This isn't for you if: You need a detailed brief before every task You treat "I'll wait for direction" as a reasonable default Full-time, remote. Monthly salary. Email jordan@mediaremoval.com with subject line "PM Application x Media Removal" — and share a quick Loom video (2-3 minutes) about why you applied for this role and how you'd be a good fit. 2-3 years in ORM/SEO or Digital Marketing (and understand what ORM is and how it functions for businesses and individuals) Native (or fluent) in English Must be US-Based or LATAM-Based Fully Remote, with flexible schedule $2,500/mo - $3,500/mo Tools SlackGoogle Drive