Operations Manager Intern (Seller Quality)

Monitor compliance, track incidents, and analyze seller performance. Identify issues, validate cases, and coordinate corrective actions. Escalate when needed to ensure timely resolution of seller quality problems. Monitor adherence to Seller Quality Charter; notify breaches. Track quality across a pool of sellers and run processes. Analyze customer claims to identify trends and improvements. Collaborate with Customer Care, Account Management, Legal, and Quality teams. Rigorous, meticulous, highly organized. Good communicator and team player; cross-department collaboration. Analytical mindset; proficient in Excel/Google Sheets. Able to manage follow-ups and meet deadlines. Professional English; other languages a plus. Bonus: knowledge of embedded systems, electronics, or circular economy. Hybrid work: 2 remote days/week and 1 remote week per quarter, plus 3 flex days. Mission-driven work that impacts the planet. Employee Resource Groups and mentorship programs. Diversity, equity, inclusion principles embedded in our values. Collaborative, fast-paced environment with hands-on career development. Reasonable accommodations available for interview process.