Operations Enablement Lead

New

Skills

Certifications (Lean Six Sigma, PMP) Compliance Knowledge Cross-Functional Leadership Data Analysis Knowledge Management Systems OKR Alignment Product Operations Program Management Risk Management Talent Development

The Operations Enablement Lead is responsible for overseeing program and team performance by leading cross-functional initiatives aligned with strategic objectives and OKRs. This role includes defining program strategies, roadmaps, and execution plans with key performance indicators (KPIs), while fostering talent development within the Operations Enablement team.

Key Responsibilities
  • Own program and team performance through leadership of cross-functional programs.
  • Define program strategy, roadmaps, and execution plans with clearly established KPIs.
  • Lead and develop talent by hiring, coaching, and providing ongoing feedback to the Ops Enablement team.
  • Drive alignment across functions by partnering with Product, Engineering, Operations, and Compliance teams.
  • Establish stakeholder governance, including governance models and executive-ready status updates.
  • Manage risk and delivery at scale by identifying risks and making data-backed decisions.
Requirements & Qualifications
  • 6+ years of experience in program management or product operations at scale.
  • 2+ years of leadership experience in fintech teams within regulated environments.
  • Deep expertise in UCC, Reg E/Z, CARD Act, and GDPR.
  • Proven experience leading managers or senior individual contributors.
  • Relevant certifications such as Lean Six Sigma, PMP, or Design Thinking.
  • Experience in scaling knowledge management and training systems (Salesforce, Confluence, LMS).

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Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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