Offshore BPO Ops Manager

New

Skills

Compliance Data Security Performance management

Job Overview

As an Offshore BPO Operations Manager, you will be responsible for managing offshore BPO partner relationships, ensuring compliance, and overseeing daily operations to deliver scalable and high-quality service.

Responsibilities
  • Own and manage offshore BPO partner relationships and SLAs
  • Conduct business reviews, check-ins, and site visits to build trust
  • Monitor performance metrics: handle time, SLA, CSAT, quality
  • Identify gaps and partner with leadership for improvements
  • Ensure process, workforce, and policy adherence
Requirements & Qualifications
  • BA/BS from an accredited university (preferred)
  • 2+ years leadership in call center/customer ops
  • 1+ years managing third-party vendors or offshore BPO
  • Strong performance management, service delivery, and SLA enforcement skills
  • Experience with compliance, data security, and regulatory frameworks
  • Ability to travel internationally

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12 Months

Share this job:

Similar Jobs

Compliance Engineering Manager

Posted 61 days ago

Lead a team focused on compliance with global financial regulations in the Payments space

Collaborate extensively with cross-functional teams to ensure compliance is integrated throughout the platform

Architecture Communication Compliance Cross-functional Collaboration

Indirect Tax Compliance Associate

Posted 61 days ago

Ensure global compliance with indirect tax regulations

Streamline VAT and Tourist Tax processes

Accounting Audit Compliance Data Analysis

KYB & KYV Compliance Lead

Posted 61 days ago

Lead KYB & KYV Compliance Operations

Enhance Risk and Compliance Procedures

Audit Compliance Data Analysis Elliptic

Legal Counsel, Fintech Remote

Posted 61 days ago

Provide comprehensive legal support across business functions

Ensure compliance in commercial and product operations

Compliance Corporate Governance Regulatory Compliance

KYB & KYV Sr. Analyst

Posted 61 days ago

Enhancing risk and compliance operations in the fintech industry

Leading KYB onboarding and vendor due diligence

Analyst Automation Compliance Data Analysis

Regional Compliance Officer

Posted 61 days ago

Lead regional compliance oversight for Airtm in India.

Implement and monitor AML/CFT measures for the region.

Anti-money Laundering Audit Communication Compliance

Legal Counsel - Airtm

Posted 61 days ago

Provide legal counsel on high-profile projects

Draft and negotiate contracts with various partners

Compliance Corporate Governance Licensing Project Management

KYB Compliance Analyst

Posted 61 days ago

Enhance risk and compliance operations

Ensure audit readiness and regulatory compliance

Analyst Automation Compliance Elliptic

Blockchain Solutions Engineer

Posted 61 days ago

Engage with customers to understand blockchain data needs

Design and implement tailored data analytics solutions

Blockchain technology Data Analytics Data Security Documentation

Compliance Program Director

Posted 61 days ago

Lead and shape Alma's compliance program

Ensure alignment with industry regulations

Communication Compliance Director Documentation

Remote Legal Operations Manager

Posted 61 days ago

Hire a remote Legal Operations Manager

Enhance legal process efficiency

Compliance Contract Management Legal Process Improvement

Senior Total Rewards Analyst

Posted 61 days ago

Recruit a remote Senior Total Rewards Analyst

Develop and administer compensation and benefits programs

Compliance Data Analysis Excel People Operations

Principal Data Engineer

Posted 61 days ago

Set technical direction for data initiatives

Design and build scalable data pipelines

Architecture Databricks Data Compliance Data Modeling

Compliance Analyst Lead

Posted 61 days ago

Ensure high-quality onboarding for charities and campaigns

Safeguard JustGiving from financial crime risks

Analyst Compliance Data Analytics Documentation

Payroll Analyst Position

Posted 61 days ago

Manage end-to-end payroll processing for employees in India

Ensure compliance with Indian labor and tax laws

Analyst Communication Compliance Data Analysis

Principal HR Business Partner

Posted 61 days ago

Align HR strategies with business goals

Lead and manage complex employee relations

Business Operations Communication Conflict resolution Data Analysis

Enterprise Risk Management Analyst

Posted 61 days ago

Develop and operationalize enterprise risk management programs

Assess and monitor enterprise-wide risks and internal controls

Analyst Communication Compliance Documentation

Director Engineering Data

Posted 61 days ago

Hire a remote Director of Engineering (Data)

Lead and manage data engineering teams

Cloud Platforms Data Architecture Data Engineering Data Security

Brooklyn Liquor Store Manager

Posted 61 days ago

Lead warehouse operations, Improve KPIs, Drive financial performance, Ensure compliance, Develop

m

Budgeting Compliance Conflict resolution Financial Management

Travel Operations Specialist

Posted 61 days ago

Ensure smooth travel arrangements for global colleagues and guests

Manage vendor relationships and hold them accountable for service quality

Adaptability Communication Communication Skills Compliance

Travel Ops Specialist

Posted 61 days ago

Hiring Travel Operations Specialists to manage global travel for colleagues and guests

Ensuring smooth travel logistics for company meetings and industry events

Communication Compliance Continuous improvement Data Analysis

Travel Operations Specialist Role

Posted 61 days ago

Ensure seamless global travel operations

Support distributed teams and event logistics

Communication Communication Skills Compliance Continuous improvement

Director Talent Development Remote

Posted 61 days ago

Hire a remote Director for talent development

Enhance employee growth and engagement

Data Analysis Employee Engagement Human Resources Learning & Development

Associate Payroll & Billing Specialist

Posted 61 days ago

Assist billing team in processing and invoicing payroll & expenses

Generate bills for clients based on consultant invoices

Accounting Billing Communication Compliance

Payroll & Billing Specialist

Posted 61 days ago

Assist with payroll processing and billing for global clients

Generate bills based on contractor invoices

Accounting Analytical Skills Billing Communication

Finance Associate Opportunity

Posted 61 days ago

Maintain accurate general ledger and financial records

Execute timely month-end close and reporting activities

Accounting Communication Compliance Excel

Senior Compliance Manager USA

Posted 61 days ago

Hire a Senior Compliance Manager

Promote remote work flexibility

Compliance Compliance Management Data Privacy GDPR

HR Shared Services Manager

Posted 61 days ago

Hiring a Manager for HR Shared Services

Remote contract position

Collaboration Communication Compliance Employee Relations

Senior Counsel - Employment Compliance

Posted 61 days ago

Lead global employment and compliance strategy

Spearhead Future of Work in AI

Analytical Skills Communication Communication Skills Compliance

Senior GRC Security Engineer

Posted 61 days ago

Develop and manage GRC programs

Ensure regulatory and security compliance

Compliance Engineer Go Linux

Senior Data Engineer Project

Posted 61 days ago

Develop data infrastructure and systems for various business functions

Implement data observability and monitoring

Airflow Big Data Data Security Devops

Senior Finance Associate

Posted 61 days ago

Manage financial operations for India Office

Ensure accurate bookkeeping and financial transactions

Accounting Banking Communication Compliance

Finance Director - India

Posted 61 days ago

Direct and oversee financial operations of India office

Ensure compliance with accounting standards and regulations

Accounting Analytical Skills Auditing Budgeting

Khan Analytics Growth Insights

Posted 61 days ago

Develop metrics & KPIs for strategic decisions

Analyze user behavior for insights and improvements

Data Compliance Data Modeling Data Science Data Security

Exchange Operations Manager

Posted 61 days ago

Manage team overseeing spot, margin, and derivatives markets

Implement and define processes across all products

Automation Compliance Cryptocurrency Customer Support

Remote Legal Jobs

Posted 61 days ago

Provide remote legal job opportunities.

Require expertise in legal research and writing.

Analytical Skills Compliance Contract Law Critical Thinking

Global Payroll Operations Manager

Posted 61 days ago

Manage and optimize payroll operations globally.

Ensure compliance with local and global regulations.

Analytical Skills Communication Skills Compliance

Tax Manager Role

Posted 61 days ago

Lead tax operations team with ownership and mentorship, Ensure tax compliance and regulatory

ce, Simplify and optimize tax workflows, Collaborate cross-functionally for efficiency, Build

Communication Skills Compliance Data Analytics Leadership

Fiat Business Development Manager

Posted 61 days ago

Client Acquisition & Growth Strategy Relationship Management & Retention Partnerships & Market

sion Trading & Liquidity Management Compliance & Risk

Business Development Compliance Crm systems Data Analysis

Senior Accounting Manager

Posted 61 days ago

Prepare and review financial statements|Assist with closing processes|Reconcile balance sheets and

ccounts|Support audits|Identify process

Analysis Auditing Budgeting Compliance

Content Management Specialist

Posted 61 days ago

Lead completion of InfoSec and Privacy requests, Maintain product information knowledge base,

orate with product teams on content creation, Format and edit content for accuracy, Manage multiple

Compliance Content management Data Privacy

Legal Ops Specialist

Posted 61 days ago

Hiring a legal operations specialist

Full-time remote position

Communication Skills Compliance Contract Management Data Analysis

Remote GRC Analyst

Posted 61 days ago

Hiring a remote GRC Analyst for a banking startup.

Position can be done remotely in Canada or the US.

Analytical Skills Compliance Governance Frameworks Problem-solving Skills

Customer Trust Strategist

Posted 61 days ago

Provide legal support in banking sector

Build and maintain customer trust

Communication Skills Compliance Legal Problem-solving Skills

Remote People Ops Generalist

Posted 61 days ago

Manage employee relations and performance

Support HR functions and operations

Compensation And Benefits Employee Relations Onboarding Performance management

Telecom Product Ops Manager

Posted 61 days ago

Hire remote telecom product operations manager

Optimize telecom services within digital banking

Compliance Data Analysis Problem Solving Process Improvement