Member Care Product Manager

Collaborate with GTM teams to solve strategic issues.

Own and lead long-term revenue initiatives.

Source and qualify new business opportunities.

Build and manage a client pipeline.

Develop AI agents for customer support.

Translate CX needs into AI solutions.

Design and build scalable automation tools.

Develop AI and data-driven risk prediction solutions.

Identify and implement AI use cases for enterprise customers.

Architect custom applications and integrations on WRITER's platform.

Lead data transformation and analytics projects.

Automate workflows and reporting processes.

Diagnose inefficiencies at client sites.

Deliver AI solutions using specific tools.

Define the technical vision for Feed Relevance.

Coach and develop the ML engineering team.

Implement AI solutions for Finance.

Guide finance professionals on AI tools.

Own post-sales relationship for enterprise customers.

Map and redesign critical workflows with customers.

Identify and qualify new business opportunities in North America.

Manage a diverse client pipeline across various sectors.

Drive growth in the Microsoft ecosystem.

Generate revenue through professional services.

Drive the strategic direction of People technology.

Manage the portfolio of People technology tools.

Develop and deploy ML models for mental health.

Apply causal inference to enhance user engagement.

Identifying target accounts and their needs through research

Crafting personalized outreach messaging

Develop and enhance conversational AI models.

Optimize chatbot functionality through machine learning algorithms.

Manage product roadmap and strategy

Collaborate with cross-functional teams

Lead product strategy for voice AI

Manage remote, cross-functional teams

Develop and improve AI systems, Build APIs and backends, Design features for AI products, Train

ls from scratch, Ensure AI

Design and customize conversational AI experiences

Integrate AI with backend systems and APIs

Drive enterprise account growth in AI

Identify and close new business opportunities

Drive enterprise adoption of Audio AI

Build and manage key customer accounts

Expand enterprise adoption of Audio AI

Generate and close high-value sales opportunities

Launch enterprise AI Agents reflecting brand identity

Innovate with new tools for building agents

Designing AI agents for health improvement

Developing multi-agent systems for member experience

Develop and maintain Python code for data analysis, model evaluation, and AI workflow automation.

Design and refine prompts for LLMs to optimize conversational performance.

Improve quality, usefulness, and reliability of conversational AI systems

Evaluate and enhance general chat behavior in large language models

Improve general chat behavior in large language models

Assess and provide feedback on model-generated responses

Advise healthcare customers on AI strategies

Design and refine conversational AI agents

Lead development, optimization, and ongoing management of conversational AI agents

Own end-to-end lifecycle of AI agents including prompt engineering, design, testing, deployment

Define and evolve the UX vision for AI.

Lead and ship AI initiatives from concept to launch.

Define and evolve UX vision for AI experiences.

Lead AI initiatives from concept to launch.

Enhance AI chatbots using real data.

Clean and organize text data for model improvement.

Define the UX vision for AI experiences.

Lead and execute AI initiatives from concept to launch.

Define and evolve the UX vision for AI experiences.

Lead AI initiatives from concept to launch.

Define UX vision for AI experiences.

Lead and ship AI product initiatives.

Define and evolve the UX vision for AI experiences.

Lead and ship Tier 1 AI initiatives.

Define UX vision for AI products.

Lead AI initiatives from concept to launch.

Architect the Chakra system end-to-end.

Ensure interview consistency at scale.

Lead technical development of LLM/NLU.

Ensure system quality for conversational AI.

Lead the Product Compliance function.

Embed compliance early in product design.

Lead global payroll risk and incident programs.

Drive improvements in risk posture and incident resolution.

Own and manage enterprise territory.

Generate at least 50% of opportunities through outbound efforts.

Own and improve provider operations processes.

Define requirements and measure efficiency.

Oversee global accounts payable operations.

Lead and transform AP into a SOX-ready, AI-driven function.

Lead and coach a team of AEs and CSMs.

Own and forecast revenue lines in the designated territory.

Lead the CCR Financial Services coverage.

Oversee project setup and questionnaire design.

Execute ABX programs for public sector.

Collaborate with sales, customer success, and marketing.

Support process improvement in claims.

Organize and execute solutions for issues.

Lead the Client Success organization post-implementation.

Act as a strategic voice in client relations.