Manager, Technical Support

Lead a team of Technical Support Specialists to solve complex customer problems Own the customer experience end to end, not just tickets Bridge technical troubleshooting with high level strategy Provide tools, training, and support for your team Partner with cross functional teams to resolve issues Drive process improvements and root cause analysis 5+ years in Technical Support 2-4 years in people management Mentor customer facing teams Outstanding customer service skills Excellent written and verbal communication Experience using AI tools to improve support Zendesk experience Calm under pressure during outages or high volume periods Remote-first company with flexible work options Shared offices in New York City and Ireland Performance review program with actionable feedback Bonus structure and merit increases Inclusive culture and employee resource groups Award-winning culture recognized by Fortune and Inc