Linux Support Engineer Role

New

Skills

Bash Scripting Configuration Management Customer Support Devops Engineer IOT Linux Linux Administration Programming Fundamentals Remote Collaboration Tech Support Troubleshooting Ubuntu VMWare

Join Canonical, the publisher of Ubuntu and a leader in open source technologies, as a Linux Support Engineer. In this remote role, you will deliver exceptional support to enterprise customers worldwide, focusing on desktop and device environments powered by Ubuntu and related open source products. Collaborate globally, learn continuously, and be part of a pioneering, distributed team shaping the future of software.

Key Responsibilities
  • Investigate and resolve complex customer technical issues related to Canonical’s product portfolio.
  • Own support cases end-to-end, ensuring resolution within defined Service Level Agreements (SLA).
  • Engage with customers via phone, ticketing systems, and remote sessions to deliver outstanding service.
  • Contribute to and maintain knowledge base articles for shared learning and customer self-service.
  • Participate in weekend support rotation and collaborate with global teams.
Required Skills & Qualifications
  • Proven experience in Linux troubleshooting, log analysis, and configuration file editing.
  • Understanding of Linux integration with authentication and directory services, and network file systems.
  • Strong analytical skills for diagnosing OS and application-level bugs and effective escalation.
  • Excellent communication skills in professional written and spoken English.
  • Bachelor’s degree in a technical field or equivalent experience.
  • Programming fundamentals in any language.
  • Demonstrated customer support experience with a service-oriented approach.
  • Ability to learn rapidly, adapt to change, and handle customer-facing pressure.
  • Willingness to travel internationally twice a year for company events.
  • Commitment to diversity, equal opportunity, and a collaborative work environment.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: 12.0 Months

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