Learning & Development Team Lead

Design tier-based CX skill progressionEstablish certification standards tied to escalation authorityDefine onboarding for internal and BPO teamsBuild dashboards tied to QA and operational metricsAdminister and optimize Docebo LMSMeasure training adoption and impact7+ years in Learning & Development, CX Enablement, or Technical TrainingExperience implementing/administering Docebo (or similar LMS)Designing certification frameworks tied to performance metricsExperience with BPO environmentsExperience supporting technical or fintech teams (preferred)Fintech experience or smart contracts / blockchains (nice to have)Unlimited time off with minimum 10 daysFlexible working with home-office stipendHealth, dental, vision plans; 100% company life insurance401(k) with 4% company matchEquity option plan for RainmakersRain Cards for testing core products