Junior Amazon Connect Engineer

New

Skills

Amazon Connect API Gateway AWS Cloud DynamoDB Generative AI JavaScript Lambda Python S3 TypeScript

We are seeking a Junior Cloud & GenAI Engineer – Amazon Connect Digital to join our Consumer Experience – Digital Channels team. This entry-level position focuses on supporting cloud-native digital contact center solutions and Generative AI-driven customer experiences across various communication channels. This role provides an excellent opportunity for early-career engineers to develop strong foundations in AWS Cloud, Amazon Connect Digital, and GenAI technologies while collaborating with senior architects and delivery teams on real-world enterprise customer experience solutions.

Key Responsibilities
  • Assist in configuring and supporting Amazon Connect Digital chat, routing, self-service flows, and omni-channel customer journeys.
  • Support the development and enhancement of chatbots, conversational workflows, and digital customer experience solutions across chat, SMS, email, and WhatsApp.
  • Work with AWS cloud services (Lambda, API Gateway, DynamoDB, S3, CloudWatch, EventBridge) to build and support backend services and integrations.
  • Assist in developing Generative AI features using Amazon Bedrock, SageMaker, AgentCore, Strands, and OpenAI APIs under senior guidance.
  • Support prompt engineering, RAG workflows, AI orchestration, and conversational design for customer and agent-facing use cases.
  • Help integrate digital platforms with CRM systems, analytics pipelines, dashboards, and reporting tools.
  • Participate in testing, troubleshooting, documentation, CI/CD support, and production releases, following engineering and quality standards.
Required Skills & Qualifications
  • Under 1 year of professional experience in software engineering, cloud technologies, or AI-related roles.
  • Bachelor’s degree in computer science, Engineering, IT, Computer Applications, or a related field.
  • Basic understanding of AWS Cloud fundamentals.
  • Foundational knowledge of Generative AI, LLM concepts, and prompt engineering.
  • Programming experience in Python, JavaScript, or TypeScript.
  • Understanding of REST APIs, JSON, and basic web integrations.
  • Strong analytical and problem-solving skills.
  • Good written and verbal communication skills.
  • Strong learning mindset and eagerness to grow in cloud, contact center, and AI technologies.

No forms. Your profile is generated instantly.

Job Type: Remote

Salary: Not Disclosed

Experience: Entry

Duration: Months

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