IT Support Technician II

Drive product innovation and integration with Microsoft Intune

Align RMM product strategy with MSP needs

Lead and mentor a team of threat analysts, Coordinate and manage security incident investigations,

erve as a subject matter expert during cybersecurity incidents, Stay up to date with the latest

Administer and automate endpoint management

Ensure security and compliance of endpoints

Implement and maintain endpoint management environment

Automate endpoint management tasks using scripting

Hire IT support for remote team

Ensure smooth technology operations

Extract a clear and concise job title and description from the project details.

List relevant technologies and skills required for the Security Engineer position.

Design, implement, and manage cloud-native security for Microsoft Azure, AWS, and GCP environments.

Ensure operational security and assist with customer onboarding and incident handling.

Lead compliance and governance projects

Design and implement secure endpoint solutions

Monitor and analyze security alerts

Support incident response and reporting

Own Tier 2 escalations across multiple domains

Investigate and resolve root causes of recurring issues

Drive narrative consistency across campaigns and content

Lead content strategy and enablement efforts

Translate security policies into actionable plans.

Lead security initiatives across multiple domains.

Develop and maintain ServiceNow infrastructure

Implement and customize ITSM modules

Lead IT service transformation initiatives, Drive process improvement, Enhance user experience,

ement AI solutions, Optimize

Provide high-quality consumer care

Resolve product and technical issues

Provide exceptional consumer experience

Resolve technical issues efficiently

Optimizing technology performance

Enhancing productivity

Seeking individuals for remote roles in IT service management.

Providing services like ITIL Assessment and ServiceNow Implementation.

Manage multiple ServiceNow deployment projects effectively

Ensure customer satisfaction and drive improvements in IT service delivery

Architect scalable ServiceNow solutions

Lead and optimize system integrations

Design and optimize ServiceNow architecture.

Lead and execute complex platform integrations.

Manage customer accounts and drive expansion

Maximize contract value and strengthen relationships

Own logistics, fulfillment, and inventory operations

Fulfill orders with vendors and coordinate shipments

Lead architectural design of ServiceNow solutions

Build custom Service Portals and widgets

Perform routine ITSM tasks efficiently and accurately

Assist in Change Management processes effectively

Provide hands-on escalation support for macOS, SaaS, and access issues

Define and improve support processes, runbooks, and KB

Build, customize, and deploy ServiceNow apps and modules

Collaborate with IT and business teams

Design sketches and tech packs

Develop apparel for multiple demographics

Drive product and partnership success for customers

Coach customers to achieve business goals

Design and build scalable backend services and APIs

Collaborate with product management on new product ideas

Lead detection and remediation across enterprise and aviation tech

Ensure compliance with NIST 800-171, CMMC Level 2, and SOX ITGC

Integrate backup solutions with virtualization and cloud platforms

Ensure reliable cross-platform VM backup and restore operations

Support critical infrastructure Manage device tools Provide desktop/laptop support Maintain

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Problem resolution, IT infrastructure maintenance, Security compliance, Training delivery,

g

Design scalable automated testing systems for cloud technologies

Conduct functional and regression testing on MariaDB products

Develop and execute test plans with automation, Improve test frameworks, Collaborate with

tional teams, Contribute to CI/CD environment, Maintain high code

Provide fanatical support to customers via phone and ticketing system.

Configure and manage Storage Arrays, perform storage related tasks, and resolve issues.

Provide fanatical support to customers

Configure and manage Storage Arrays

- Manage product roadmap execution - Collaborate with cross-functional teams - Ensure

ic development - Track and communicate progress to stakeholders - Implement Agile Product

Resolve hardware and software issues, Manage user access rights, Facilitate projects, Maintain IT

ventory, Provide technical

- Lead refactoring and rewriting of AS/400 APIs - Implement APIs in Java on AS/400 - Collaborate

h development team - Provide technical guidance - Enhance system

You integrate new dedicated game servers into our portfolio and optimize existing integrations.

You will contribute to improving our deployment processes by automating processes and implementing DevOps methods.

Work within a team of professionals Collaborate with R&D, Security, and IT teams Develop and

nt tools for automation Oversee production environment & system health Contribute to CI/CD

Enhance test infrastructure and tools for client engineers

Drive technical roadmap for test infrastructure

Provide technical assistance to users experiencing hardware, software, and network-related issues.

Triage help desk tickets in less than 30 minutes as a first responder.