IT Support Lead

Tier 3 bridge for complex hardware and software issues. Lead site deployments, migrations, events, and conference room ops. Audit and improve deployment runbooks, SOPs, and Knowledge Base. Coordinate with Systems Engineering for incident response and team growth. Oversee asset lifecycle from refresh to secure decommissioning. Deploy and remediate vulnerabilities using Intune and Jamf on Windows/macOS. 4+ years in desktop support or IT operations, with 1+ year in lead or senior role. Expert-level Windows 11 and macOS administration, including firmware, drivers, and endpoint security. Hands-on experience with Jamf, Intune, and ITSM platforms (Freshservice). Networking fundamentals, VPN clients, and MFA troubleshooting. Occasional travel between sites and limited out-of-state travel. Nice to have: CompTIA A+/Network+, ITIL Foundation, Jamf 200+. Medical, dental, and vision coverage. Year-end performance bonus and equity package. Flexible vacation policy; take time when you need it. Pet discount plans and 401(k) with company match. Hybrid work environment with collaborative culture.