Enterprise Customer Success Manager - East

Act as strategic partner to customers, aligning exec/technical stakeholders. Build and maintain exec relationships; link use cases to business value. Lead QBRs and strategic reviews to show impact and priorities. Analyze adoption and usage trends to quantify value. Position Datadog as a critical observability platform. Own onboarding for new customers. Customer-centric with 3+ years in a Customer Success or Account Management role Able to manage a broad portfolio of enterprise accounts Strong communicator with attention to detail; cater to CTO/VP Eng/DevOps Experienced in the B2B tech space or SaaS Able to travel for customer onsite visits and events Fluent in written and spoken English Best-in-breed onboarding Generous global benefits Intra-departmental mentor and buddy program for in-house networking New hire stock equity (RSUs) and ESPP Continuous professional development, product training, and career pathing An inclusive company culture, able to join our Community Guilds and Inclusion Talks