Director, Technical Services

Lead and scale Sales Engineering, Implementation (Launch), and PS teams. Define and implement high-value PS offerings and pricing with RevOps. Build a data-driven, scalable framework for adoption and time-to-value. Ensure technical success from first demo through launch and post-launch. Collaborate with Product, Engineering, and Sales to align tech with GTM. Launch key projects and drive feature adoption initiatives. 10+ yrs in technical customer-facing roles; 5+ in SaaS leadership. Proven leader of multi-disciplinary teams; hiring and retaining talent. Deep SaaS depth; comfortable with APIs, SSO, webhooks, complex integrations. Strategic thinker; designs scalable processes for 1000+ customers. Strong communicator; can engage execs and engineers alike. Nice-to-have: LMS exp; built PS org; Salesforce/Jira/Zendesk. Employee share purchase plan and equity options. Flexible work: remote Canada, Vancouver HQ, or coworking spaces. Learn and Grow fund for conferences, courses, and growth. Home office setup with a MacBook Pro and equipment budget. 3 Paid Volunteer Days each year. Health, vision, and dental benefits from Day 1.