Customer Success Account Manager II (12 month fixed term contract)

Portfolio ownership of EU customers (300+ accounts; $3M ARR). Identify and secure opportunities to boost engagement and volume. Manage renewals and retention to mitigate risk. Provide regular account performance reports and insights. Develop product knowledge to onboard customers and demonstrate value. Proven track record in managing and growing a portfolio. Strong listening and communication to understand needs via video, email, or in person. Experience prioritizing time between multiple important issues. Cross-functional collaboration and project work. Operational mindset to improve efficiency. Native French (or professional) and fluent English; German/Spanish a plus. Wellbeing: medical cover. Work Away Scheme: work from anywhere up to 90 days/year. Hybrid Working: flexible in-office days. Equity: equity for permanent employees. Parental leave: tailored leave. Time off: annual leave + volunteer and wellness days.