Customer Experience Team Lead

Lead a team of customer experience reps delivering support to customers Provide ongoing coaching to develop frontline talent and SMEs Support the Customer Experience Manager; manage escalations and complex issues Oversee daily operations: queue management, workforce, and SLAs Monitor team performance metrics and drive continuous improvement Lead by example during surges, assisting queues and customers Active FINRA Series 7 and 63; 9/10 or 24 preferred Ability to obtain 9/10 within 120 days Strong coaching and leadership; developing frontline talent Excellent written and verbal communication Able to operate in a fast-paced, high-volume environment Strong analytical and problem-solving skills; attention to detail Flexible scheduling to support business needs Challenging, high-impact work to grow your career Performance-based compensation with bonuses, equity, and 401(k) matching 100% paid health insurance for employees; 90% coverage for dependents Lifestyle wallet for wellness, learning, and more Employer-paid life and disability insurance, fertility and mental health benefits Paid time off, holidays, sick time, parental leave, and more Exceptional office experience with catered meals, events, and spaces