Customer Experience Rep

Job Overview

Represent BRUNT and engage customers on the phone to build lasting relationships. Ensure needs are understood and expectations exceeded.

Responsibilities

• Complete an average of 10 calls per hour (subject to demand).
• Become a BRUNT product expert to guide customer choices.
• Help improve policies by providing feedback to managers.
• Support continuous improvement with cross-functional collaboration.

Requirements & Qualifications

• Experience in customer service (retail, call center, or remote).
• Proven ability to deliver great experiences with timely SLA-driven responses.
• Resolve customer issues with composure and professionalism.
• Strong written and verbal communication skills.
• Technical proficiency with Shopify, Loop, Aircall and Gorgias.
• Excellent organizational skills; multitask and prioritize.
• Flexible to work evenings and weekends during peak periods.
• Positive attitude and ownership of tasks.