Customer Experience Operations Manager

Collaborate with CX VP and managers to align growth goals. Monitor data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) and fix. Partner with Finance/Revenue to track contracting, onboarding, renewals, churn. Detect early signals of at-risk renewals and design CS playbooks. Analyze and improve Customer Health Score and related processes. Build and maintain centralized dashboards for CX functions. Analytical mindset; break down problems into concrete solutions. Clear written, verbal, and listening communication. Strong leadership to drive cross-functional teams. Strong project management for complex change. Meticulous with multiple projects and deadlines. Document CX processes for new and existing team members. Innovative engineering and product culture Early-stage well-funded company Inclusion and diversity as a priority 100% premium healthcare coverage for employees and families Dental & vision coverage for employees and families New laptop and equipment